With the Covide 19 virus, many companies have had made it very difficult to get a refund when things went wrong. yvonne.hobden@flightcentre.co.uk Supplier Enquiries: To contact our land product team, please email Toby Clinton toby.clinton@flightcentre.co.uk. Flights were booked with Virgin but operated by Singapore Airlines. Check out what 31,579 people have written so far, and share your own experience. Award-winning travel agency with over 25,000 5* Trustpilot reviews. Flight Centre has refunded more than $600million to customers who have been forced to cancel holidays as a result of the coronavirus pandemic.. … Some people whose flights have been cancelled during the coronavirus crisis are getting money back from their credit or debit cards, after their airline has refused to refund them. Took approximately 20 std calls and 12 emails to flight centre Victor Harbor AND over 15 months to resolve. My wife and I have used the Flight Centre for all our flights from the UK and back mainly due to the efficient friendly and dependable service that they supply. I finally filed a Dispute with Amex under section 75 last week. In the end flight centre refunded about 70% of the fare. Credit voucher is valid until 31 December 2021, after which you may change your credit for a refund if not used, and no Flight Centre fee will be charged. Had to get quite heavy with them and most definitely will never deal with ANY flight centre again. Had to cancel a domestic flight due to health issues. Most travel products can also be booked around 10 to 11 months in advance meaning you could travel up to October or November 2022, or even later, depending on the booking type. "I booked return flights to the UK for last June. However, if you prefer not to keep your ticket for later, you can complete our form to request a refund. Tickets booked through a travel agent. References to “us”, “we” or “our” mean Flight Centre (UK) Limited, company number 02937210 (trading as “Flight Centre”). If you booked your ticket through a travel agent, you can choose to keep your original ticket or request a refund, in accordance with our policy. | Read 41-60 Reviews out of 31,579 Careers: Did you know Flight Centre Travel Group employs more than 15,000 people and has over 2,500 businesses across 11 countries? All Flight Centre travel credits are subject to the following Flight Centre travel credit terms and conditions: Your Flight Centre travel credit (Travel Credit) will be valid until at least 31 December 2021 (Term). At Flight Centre we are long-haul, tailor-made holiday specialists offering amazing travel experiences. Nearly $6,000! However, passengers are not getting consistent advice from banks on whether credit card claims will be honoured. If you're looking for an exciting job in travel, take a Flight Centre UK has 5 stars! Find out more about keeping your ticket for a future flight. A contract on the terms set out in these Booking Conditions will exist as soon as we issue a confirmation invoice.