31 Mar 2020. The company says it has been working hard to increase its reimbursement capacities. Lufthansa, the German airline known for strictly enforcing rules to its advantage and flouting those to its detriment, has a new way to avoid issuing refunds: leave passenger in limbo.. So far, many travelers have been waiting in vain for the company to reimburse them for the ticket price. Difficult to get through to the travel agent MakeMyTrip. The German government has endorsed Lufthansa’s argument that it cannot survive if it must issue refunds for cancelled tickets. The flights are cancelled world over due to the pandemic. Due to the exceptional circumstances caused by the spread of the coronavirus, Lufthansa today publishes reduced flight schedules of its passenger airlines for the period from 29 March to 24 April. Around 1800 ticket refunds were paid per hour in the last week. For new bookings made until 31 May 2021, all fares of the Lufthansa Group airlines worldwide are changeable without a change fee (except for tickets originating in Japan for travels to Europe). Just last week the European Commission re-affirmed regulation that mandates airlines to promptly refund tickets for flight cancellations. Flights were originally going to be from Brisbane - Helsinki return in June but the flights were cancelled by Lufthansa in late April. ... Total number of pending refund requests (including new requests) in Mio. I applied for a refund on my Lufthansa flight back in September. Therefore, the number of open refund applications will continue to develop dynamically, decrease further in the coming weeks, but will not reach zero. Lufthansa Group has published a further update on refunds processed as a result of Covid-19 cancelled flights. The associated refund applications are processed as quickly as possible. Did not receive any email or any confirmation of anything. The wife and I booked economy (K) tickets to Paris in July and are not wanting to risk traveling to Europe this year. Still awaiting refund and no news back from Lufthansa Hey all, I like many others have had my flights with Lufthansa cancelled and still have not received my refund. The airline shared on September 11th that its refund requests have tripled. Photo: Getty Images Lufthansa processes 1,800 … Lufthansa, among others, has dragged its feet, arguing that it simply cannot afford it. Lufthansa currently receives three times as many applications as before the pandemic. According to EU Regulation 261/ 2004 airline passengers are entitled to compensation in the event of flight delays and cancellations. 140,000 refund applications had been processed and paid out during the last week alone. New figures released by the Lufthansa Group underscore why some airlines tried desperately to steer passengers away from refunds and to instead convince them to accept flight credits. There is no news on the refunds. Rajiv Rastogi cancels his flight within 24 hours. The flight cancellations will be implemented successively in the booking systems, and affected passengers will be informed of the changes and rebooking options as of today. This also applies to over-bookings and bumped flights. Lufthansa Group is continuing to work its way through a backlog of refund requests as a result of the Covid-19 pandemic. During this harsh climate, Lufthansa has been busy handling millions of refund requests. Lufthansa processed 1,800 refunds an hour last week. Lufthansa Flight Value Vouchers can only be used for bookings on lufthansa.com and on routes that have at least one flight segment with a Lufthansa flight number (e.g. A German passenger rights company, Flightright, is suing a raft of European airlines including Ryanair, Lufthansa and Swiss over billions of dollars in unpaid refunds … Consumer advocates sound the alarm – Lufthansa appeases. The Lufthansa Group has shared that it processed over €2.5 billion (~$3bn) to a total of 5.6 million passengers as of the 24th August. New Lufthansa pilots' strike will ground hundreds of flights. NewsNow aims to be the world's most accurate and comprehensive aggregator of Lufthansa news, covering the latest news on Lufthansa flights, financial results, stock value and more from the best online news sources. The current fare conditions of the new flight selected will apply. A statement on September 11 said that over the past week, approximately 1,800 of these refunds have been processed every hour. European markets rose on the news, with Lufthansa shares closing 7.5% higher, while Germany's Dax jumped 2%. All the Lufthansa flights purchased with the loyalty club points do not under Lufthansa 24 hour cancellation policy. As of August 16th, Lufthansa Group airlines reports having paid out over €2.3 billion ($2.7 billion) in refunds to nearly 5.4 million customers. Lufthansa Group have so far reimbursed around 2.8 billion euros. The Lufthansa Group, of which Brussels Airlines is also a member, made an average of 1,800 refunds per hour last week. A week ago, seven out of 10 refunds still had to be made for the Brussels Airlines subsidiary. In the current year, the airlines of the Lufthansa Group have so far reimbursed over three billion euros to a total of over seven million customers (as of 30 September 2020). How strict is Lufthansa with their refund process? However, I haven't actually received the refund on my AMEX card. The size of the German government bailout for national carrier Deutsche Lufthansa AG depends on whether or not the airline will be forced to pay billions of euros in refunds to customers. Lufthansa When am I entitled to compensation? Lufthansa Group: Ticket refunds over three billion euros paid More than seven million customers have received payments to date / 1.700 refunds per hour. Lufthansa cancellation policy within 24 hours would not be applied on a group reservation. Lufthansa Group has announced plans to downsize its fleet, ... new employment models in order to keep as many jobs as ... Lufthansa: how to cancel, rebook or get a refund on your flight. Trouble with Lufthansa. Lufthansa has said that it processed around 1,800 an hour last week as it battles COVID-19 refunds. Finally called Lufthansa today (Jan 28, 2021) and they said my refund was "processed" already on Dec 22, 2020. News & Advice. Photo: Getty Images Across … I had booked through a travel agent for my trip through Lufthansa , Chennai – Dallas – Chennai 27th March 2020 onward n return by 13th May 2020. Lufthansa strike grounds 200,000 travellers. Every story from every site is brought to you automatically and continuously 24/7, within around 10 minutes of publication. This year, around €2.7 billion worth of airline tickets have already been refunded to 6.3 million passengers who have requested them, mainly because their flights were cancelled due to the coronavirus epidemic. Some 210,000 cases were still open, but the company promised that most of the refunds would be settled by the end of October. Lufthansa Group Airlines is working continuously and intensively to further speed up processing. Now Lufthansa wants him to wait 8 months for a refund — if it decides to give him one at all. To combat delays on further repayments, Lufthansa has changed its processing strategy. I’ve been trying to call LH with no luck (as you imagine, their call centers are slammed). In addition, Lufthansa is now offering an up to 50 euro discount for each rebooked ticket.” However, this approach still allows customers to ask for a refund should they want it. The Frankfurt-based index closed at its highest level since 6 March. Limbo is an uncertain period of awaiting a decision or resolution; an intermediate state or condition. The problem for Lufthansa is that if it issued refunds to all of its customers, it would be left with just 25 days of liquidity to see it through. The Lufthansa Group has announced that, as of this week, it has reimbursed 2.7 billion euros to a total of 6.3 million customers. Please refer to the fare rule detail shown in your fare selection screen upon booking at Lufthansa.com.