Educating customers how to work with companies products. Switched to an HVAC career, much better and more rewarding. Most medical laboratory technicians work regular business hours (7-3, 8-4, etc), though this varies depending on the institution worked for. We strive to provide high-quality services to both our customers and our team. You can learn more here about how we are keeping our customers and stores safe. Always have mandatory overtime and management is nothing but yes men. Thank you for sharing your experience with us. Thank you for helping us toward those goals. I like the idea of having 3 days off each week. We are sorry you had a negative experience. We will share your comments with our leadership team. Visit PayScale to research field service technician hourly pay by city, experience, skill, employer and more. I really cannot imagine working for a company of that size who really care about their people. I've been doing cable total 14 years and love, can't beat the pay or the fact of learning something new all the time. Local Management is usually good, fellow employees are cool, and you get company owned vehicle. Would you recommend working at your company? Get weekly updates, new jobs, and reviews, Spectrum selected this as a representative review. 11 days ago. We strive to provide high-quality products and service both to our customers and to our team. The knowledge you gain here can take you far. No opinion of CEO. When factoring in bonuses and additional compensation, a Field Technician at Spectrum can expect to make an average total pay of $17 . We appreciate your comments and will share them with our leadership team. When factoring in bonuses and additional compensation, a Field Service Technician at Spectrum can expect … Tell us about you and get an estimated calculation of how much you should be earning and insight into your career options. I don’t mind labor and overtime, and that’s what this job is, if you have a family or a life this job isn’t the one, and gotta be cool being treated like nothing but a tool to the company. Its a solid job with room to move up if you are motivated to climb the ladder. say women are treated fairly and equally to men. The other issue is as a tech you constantly get thrown in to situations were the customer care people set things up or lied to the customer and you have to be there to tell them that and get screamed at while the representative doesn't get in any trouble because there's no communication between technician management and the call center ones. Company provides 90% everything, employees services, company vehicle with gas card, tour the city, Hour lunch, some awesome supervisors and managers, don't get to take your breaks, out past your shift constantly, Sometimes customers that don't want to listen, hardly monthly bonuses, Micromanaged to the max. It shows in the fact that so many of our Field Operations supervisors,…, See all jobs matching Field Technician in Spectrum, Reviews about Pay & Benefits for Field Technician in Spectrum, See all Spectrum Field Technician reviews about Pay & Benefits. This company can personally kiss my grits!!! Terrible hours. They double book you and it messes up production numbers. Most days you can start near your house or you are 45min+ away. No transparency whatsoever. The jobs okay but has gone downhill due to the constant changes to how you're supposed to run tests and it seems like every month they want to add more stuff for us to do even though they won't allocate more time for each job so you wind up spending most of your time just trying to look good on the spreadsheet the meter sends out instead of actually trying to fix the customers problems. Traveling to customers homes to install cable, internet and/or phone services. The average hourly pay for a Field Service Technician at Spectrum is $16.02. Idiots!! I have been working at Spectrum full-time for more than 10 years. Pay is ok, you fellow techs are all great people to know. Save Job. What is the interview process like at Spectrum? Thank you for sharing these comments with us. Recommends. I really didn’t know what to expect with respect to the culture, commitment to employees success, etc.. You must be logged in as a user with Field Service - Administrator or System Administratorsecurity roles Field Technician Jobs at Spectrum Filtered by. We consider a lot of variables when developing compensation and commission scales. But the forced overtime gets old after a bit, especially when you look forward to getting off on time then they assign to more jobs on you keeping you out til 2-3hrs after your shift on some nights, mostly 30mins to an hour on the daily (then you drive home). The tech I talked to said they work 4 days a week, 10 hours per workday. However they have a lot of corporate reports that come out, literally impossible to stay off every single one. Local Management is usually good, fellow employees are cool, and you get company owned vehicle. All files are downloadable Acrobat PDF files (Click here to download Adobe Acrobat Reader). What is the interview process like at Spectrum? Lies. The Field Technician role is at the very core of Spectrum’s mission. These reports and the polices that they generate from make every job take twice as long and do not really help the employee or customer in any way, just an imaginary thing that makes the corporation "look good" on paper. Was told I'm going to transfer. Your input is valuable, and we will consider it as we continue assess the tools we use to safely and efficiently serve our customers. Salary information comes from 23 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. We know that a positive, supportive team can make all the difference for a successful career. We appreciate you taking the time to share your comments. You’ll never get off on time. Thank you for your review! The benefits from this company are expensive and the pay for what you do is not rewarding at all. All Spectrum - Installation & Maintenance salaries. Our products and services are updated frequently, which makes it all the more essential that employee training programs are up-to-date and provided in a timely manner. Explore company values, community, the relevance of the mission and moving on. If you were in charge, what would you do to make Spectrum a better place to work? Moving up in the company is possible but it does feel as if the company will try to keep you in the same positions since they’re turn over rate is high. If you can get around the corporate politics then it's a great place to work. The pay is good and the education and work are simple and easy after you get throughly trained. Couple guys call in sick and now it's a 12 hour day with no warning or gratitude. Full Time Field Technician Field-Technician Field-Operations Technician Cleveland Heights, Ohio Full Time Field Technician Field-Technician Field-Operations Technician Yakima, Washington Full Time Field Technician Field-Technician Field-Operations Technician Columbus, Nebraska These figures are given to the Indeed users for the purpose of generalized comparison only. Compare all Field Technician salaries in the United States, Spectrum Field Technicians come from all kinds of backgrounds and experience levels. Find a store near you Radius × About Spectrum Stores. The manuals are the same that ship with our products, this is where you can find a replacement manual, or the electronic versions. They do nothing but implement policies that hamper the ability to provide a good customer experience. Benefit information is collected from job descriptions and reviews about Spectrum on indeed.com. As long as you are not afraid of heights and going under houses you will be fine. That never happend. Then I was told I would be sent home without pay. If you get to a home and the customer isn’t there, it counts against you. Spectrum – Bradenton, FL. Stay away from the Williamston, SC office, Perfect if you like forced overtime or long drives, Ready to apply? The benefit is pay raise later on. What tips or advice would you give to someone interviewing at Spectrum? Overall, this is a great company to work for. You will be exposed!! The clientele is any and everyone. Cable Installers wanted in Tasley - Paid Training $18.00 an hour Full-time . We will continue to assess this essential component of the Spectrum employee experience. They're constantly calling you about something. Set your field service operating hours so Field Service can optimize your service appointments, considering your service agreements, employee schedules, and regional holidays. I have been working at Spectrum full-time for more than 5 years. They want you for their end of the year review. They don’t care about your kids or family, just want you to come to work, shut up, and get on your knees. Joke of a company. Ask a question about working or interviewing at Spectrum. You control your own pay raises and free on the job training and classroom training, Whole team that will help you reach your goals. Training was terrible. Average Spectrum Field Technician hourly pay in the United States is approximately $18.35, which meets the national average. As they travel throughout our communities, our Field Techs make it possible for us to connect our 30 million-customers to entertainment, information, and each other. Current Employee - Field Technician V in New York, NY. Spectrum … Communication. This is our Forms and Documents Library, here you will find our database of PDF files for our product manuals, technical and service bulletins. According to the BLS, the median annual salary for computer, automated teller and office machine repairers was $39,530 in 2019. However they have a lot of corporate reports that come out, literally impossible to stay off every single one. Workers who already earn more than $20 an hour will also see the $1.50 increase, he said. Did everything they asked me to do. The behavior you have described does not represent the policies or values of Spectrum. We have taken note of your comments and will share them with our leadership. Worst job I've ever had. What are the steps along the wa…, If you get a second interview is that a good sign about getting the job or is this just the regular …, Career recommendations for Field Technician, Explore information on salaries, job satisfaction, skills and more, Popular locations for Field Technician in US, Learn about Spectrum in popular locations. They don’t give you equipment enough to do a weeks work of jobs. If you are a field tech however be warned that you will be working long hours. Overworked and underpaid. ★ ★ ★ ★ ★. Cons. The experience you describe is not in keeping with our company values. What is the work environment and culture like at Spectrum? Lastly field work is not for everybody you are signing up for a job were almost regardless of weather you are working through it and will get stuck out a hour or two past your shift prettt commonly. Its a solid job with room to move up if you are motivated to climb the ladder. We are dismayed that you have experienced something that doesn't align with our goals for field technicians. In order to initiate an investigation, please help us by making an anonymous report to our third-party provider for workplace ethics issues, EthicsPoint, at 1-866-384-4277 or https://chartercommunications.ethicspoint.com. I'm constantly having to work past my scheduled time off when there are employees who work latter than me that just sit at home. Doesn't help when you have to take the bus and it … Some days you don't know when you're getting off. They tell you you’ll have freedom. We appreciate the effort you took to share your experience with us. How did you get your first interview at Spectrum? We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. 11d. Very unprofessional on all levels. Work Schedule. Half the equipment that they give you at your hub will not work. Get help updating your resume through Indeed, solid job with good benefits but too many policies and procedures. What is the work environment and culture like at Spectrum? Full Service & Mobile. Field Technician Morrisville, North Carolina Posting Date: 01/15/2021; Field Technician Nags Head, North Carolina Posting Date: 01/15/2021; Field Technician Company vehicle with benefits and the pay could be better but is not hateful. Management are idiots. Working at heights. How do you feel about going to work each day at Spectrum? Full Time Field Technician Field-Technician Field-Operations Technician Negaunee, Michigan. They will over work you and you won’t be off until we’ll after the end of your shift, You get a company vehicle which is a plus if only the maintained them, even after several inquiry’s about issues. Field Technician at Spectrum Posted in Other 30+ days ago. These reports and the polices that they generate from make every job take twice as long and do not really help the employee or customer in any way, just an imaginary thing that makes the corporation "look good" on paper. Minimum wage may differ by jurisdiction and you should consult the employer for actual salary figures. 3-12 or 2-11. Type: Full Time Location: Worcester, Massachusetts. Fairygodboss provides free job reviews for women, by women. Repairs and install internet, voice and tv equipments. Hourly pay at Spectrum ranges from an average of $12.91 to $31.29 an hour. Salary estimated from 7 employees, users, and past and present job advertisements on Indeed in the past 36 months. How do you feel about going to work each day at Spectrum? Spectrum employees have been speaking out against the company's response to the COVID-19 pandemic for several days now, begging to be allowed to work from home if their jobs allow it and calling for safety measures to be implemented for those in the field. solid job with good benefits but too many policies and procedures. Thank you for your feedback. Our goal is to create a work environment that is safe, comfortable, and that supports teamwork and productivity. Their metric system is flawed and designed for you to fail. Dispatch and routing are another issue. Not sure how much more those pay though. Work wasnt bad with good benefits. Field service technicians travel to customer homes and businesses to repair and install equipment, and usually … Positive Outlook. This estimate is based upon 154 Spectrum Field Technician salary report(s) provided by employees or estimated based upon statistical methods. Pros. We continue to evaluate our abilities as culture creators, and appreciate you letting us know when our initiatives have been successful. Please note that all salary figures are approximations based upon third party submissions to Indeed. Pros. Exchange or return cable equipment, pay bills, or get a demo. It's an ok place to work. Most people think they are paid fairly at Spectrum, Get weekly updates, new jobs, and reviews. Full Time Field Technician Field-Technician Field-Operations Technician Watertown, New York. Customers and management make or break this job. This library allows you to search for keywords or product names for your specific device. Apply Now DATE POSTED 01/12/2018 Requisition Number: 210939BR Location: United States - Massachusetts - Worcester Area of Interest: Engineering/Technical Operations, … Communication. Many of the guys feel stuck due to the free cable, benefits, etc. Field Service Technician salaries at Spectrum can range from $12 - $41.