suburban propane overcharging
NOT reputable service as advertised! Suburban Propane review rated 1.3/5.0 with 4 Comments: We had Suburban about 4 years for our pool heater that we rarely use (it's FL), and a fireplace we've recently replaced with electric. ?Ive been with them 4 years now and it seemed to change this year. I called my cousin in Oneonta, AL who works for a propane company. Skip to content. A group of New York, Pennsylvania and New Jersey residents has filed a class-action lawsuit against Suburban Propane, accusing the company of … Guess they don't want me using their propane over this coming winter. Over priced. On 10-26-09, I received a delivery of 6.4 gal. Appliance guys show up... could not test for leaks because there was no gas. The propane company was sued around the country before, often concerning overcharging, said Salisbury, who began working on the case three years ago. They are thieves and after over 20years of paying promptly, they just cut off service after about 3-4 weeks of non-payment for an “automatic” I requested delivery of a minimal amount of fuel. When I called to inquire, I was told the overcharge was a mistake and just "scratch out the original amount and send a check for the correct amount", the rep "would remember." On 10-26-09, I received a... Read full review → Albany. Suburban propane is a Horrible horrible company. Do Not...I repeat Do Not EVER use these people! I optimistically secure the first service call on Dec 26th. The lawsuit alleges that Suburban Propane unfairly charges its customers excessive prices for propane, without disclosing its per gallon price in advance of delivery. 36 Suburban Propane reviews. Boise, Idaho Boise, Idaho *Consumer Comment : … The only gas appliance in the house is a gas fireplace. Highest price in Charlotte and horrible service. Oh where do I even begin. WTH I mean really what in the actual hell??? I Called today to resolve the difference and was transfered to a supervisor (name unknown also spoke to Friday) with no resolution hung up on by her after me getting irate and repeatedly being told by her she quoted me $5.799 gal. I feel we are being pentalized for using less propane. Suburban Propane Ripoff charges customers more for using less propane, for 58.6 gal @$4.24 per gal. To give Suburban another shot, I just called them for a per-gallon price five minutes ago. ($308.01) and to take the tank off my property. It doesn't matter that your military or no or what danger your family may or may not be in. Suburban Propane ranks 190 of 1427 in Utility category. They always told me that the price depends on how much product is purchased over the entire year so they could not give me a price. NEVER RENT TANKS. M Michael Brock. They are scheduled to fix tank next week. Rented tank is tipping over. They are just doing what they are told. Location Finder . Merry Xmas Craig and come get your tank on Dec 26.. You guys suck!!! Resolved Suburban Propane — Overcharging, Bad Business. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Be sure to shop around and check their prices. I had 3 deliveries in 2020. Jeff was very professional courteous and checked my propane lines for any possible leaks. ... and they did. I was also told that because my tank had gone empty there would be a $35 pressure/leak test.As a long time customer and after a lengthy discussion the fee was waved.Amazing.When the gas was delivered the driver did no such testing. ” Donna Morrissey, Director National Partnerships, American Red Cross. Supposedly it was in my contract, something never mentioned while I was talking to them about removing the tanks. ONCE AGAIN DO NOT USE THIS COMPANY!!!! BTW, my builder signed up Suburban when my house was constructed. 1st delivery was $4.209/gallon, 2nd was $3.929/gallon, 3rd was $4.779/gallon. Had to forward suburban propane reimbursement check to new owners. Ridiculous!! More Info About Online Bill Pay. Suburban ended up settling out of court. Suburban Propane puts you in control with versatile payment options and adjustable scheduling for a truly worry-free way to manage your account. I was paying more than budget so I would not owe money and they increased budget amount to what I was paying then took balance of what I had saved. My 78 yr old mother is a customer of this co. … Did she try to give me any sort of deal / credit for the $2,000 in gouging??? I have been a loyal customer of Suburban Propane for over ten years. If you have been overcharged by Suburban Propane or paid any "Regulatory Fees" or “Reg Fees”, please fill out the form below. They need to replace the upper management. Told them I was at 15%. Suburban Propane provides a storage tank for our customers’ use. from Elisia(?) “It’s a free market issue. I am over 60 and am having a problem with Suburban Propane. … Since they are a well-known brand, I figured that they would provide propane at a reasonably competitive price. There are plenty of other options for propane you are not my only choice.I refused to be placed on hold again to talk to service to schedule the tank removal. Staff is not as nice or friendly like they used to be Maybe time to find another supplier.? The appliance guys were available 26th of Dec, so I call Suburban for the appointment. Sometimes this company will send out a random bill and if you ignore it, the amount goes down. Be forewarned and go anywhere else for propane. Nope, just said to call and we'll pickup the tank when its ready...They are a huge company and don't really care if they lose a customer after they have bent them over! They recently charged us nearly $5.00 a gallon, when the going rate in our area is $2.50 top.Also we have been complaining that the gas is disappearing and we are not using it so much and they refuse to do anything about it, they came over and "checked" but found nothing and charged us for that service.. when we actually the other day clearly smelled gas and they tell us it's normal to smell gas when tanks are nearly empty..We are about to say goodbye to them but wondering how can we penalize them for price gouging? I almost fell out of my chair, they gave me a price. Resolved Amerigas/propane — overcharging the public T TFinNC Review updated: Dec 30, 2020 I had switched to AmeriGas in the end of October 2008, I got my 250 gallon tank around the 7th of November.When I called to get it filled, the office lady told me that it would be about $560.00 since I was getting a new customer $1.999 a gallon first fill special. . Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy... more Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 41 states. Share Report Copy. I call the main office - they have no access to service logs, and I was promised a callback from the local office on Monday 27thDec. This is the worst company ever! I just told them to pick up their tank. The employees at the local level are great. The Suburban Tec Jeff that installed my propane tank went the extra mile to make sure my propane tank was level and parallel to my building. After 45 minutes, 3 transfers, and a supervisor call...Barbara tells me the appointment for the day is all set - and reminds me 3 times that if their technician had to wait around for the appliance tech, SP would 125$ per hour. So now they've sent me to collections for 60$ for a job that was poorly done, a tank that was over filled and connect improperly because a propane tank should not let off black smoke and now they want to ruin my credit. Enter your City, State, or ZIP code: SEARCH LOCATIONS; … !And the best part of all this is ,i just saw a suburban truck go right past my house.So, he apparently delivered to someone in my park!!!!!!!!!!!!!!!! I have received call with a reduced rate. Referral Program. They are THE ONLY COMPANY who … . Complaint / review text: We were charged $4.24 per gallon for propane for 58.6 gallons. Suburban propane is a bunch of crooks. They lie about the big things. was with them for 2 years. Helpful. Suburban Propane - Surbuban Propane overcharging and not making deliveries. They lie about the little things. They hugely overcharge for both propane and tank rental. I have called our attorney to see how long I must give Suburban to come get their tank off our new property before I can dispose of it myself, and believe me, I will not be one second late on THAT schedule.Suburban Propane in Huntsville lie. A group of New York, Pennsylvania and New Jersey residents has filed a class action lawsuit against Suburban Propane, accusing the company of … On 11-14-09 I received an invoice for $72.00 for a tank rental charge without prior notice. These are the most frequently asked about propane. Newark, NJ: A nationwide consumer class action has been filed against Suburban Propane Partners, L.P. and its operating subsidiary, Suburban Propane, L.P. I rent a 120 gallon tank from them. Learn How Suburban Propane … During the year, there has been a significant increase in the cost of propane provided by Suburban Propane. I'm done with this game. Once you get a hold of them (no idea how it happened) they promise you the world and they don't follow up. I don't know if they were intentionally dishonest or just incompetent. Bad choice. Resolved Suburban Propane — Price Overcharging. BAD, BAD, BAD! I informed the support person I refuse to pay the $5.799 gal. This is my first time having propane so I honestly didnt know any better. I stupidly never looked at the bills until now. It doesn't have to be scheduled and I expect this tank to be removed from my property promptly without my supervision. of propane for $4.51190 per gal. What isn't wrong with this company? and I told her to come get the tank. 8 reviews of Suburban Propane "The people in the office are nice, and their pricing is generally the lowest in the area, but when you try to call the local office you usually get routed to someone 2000 miles away, who can't tell you pricing and are generally just a waste of time (unless you want to leave a message and get called back the next day)." STAY FAR AWAY, Scheduled a delivery for 100 gallons (Waldorf Md) was told they would be out after 3pm called to get time of delivery at 4:30pm was told the truck was out of propane and they did not know when I,would get a delivery so reschedule for morning next day. 1 review of Suburban Propane "I don't usually write negative reviews but here goes. Suburban Propane is a prime example of a partner who delivers Red Cross support where it’s needed for the communities we serve. They lie often. Suburban Propane is a nationwide distributor of gas products to residential,commercial and industrial customers. On 07-06-09, I received a delivery of 48.2 gal of propane for $4.3990 per gal. The women in the Suburban propane office are very knowledgeable about the products they sell along with being helpful in setting up my account. I simply went with his recommendation without doing my own research. When they arrive the fire station folks just like the lady I spoke with at Suburban propane laughed because and I understand that some tanks will let off some pressure if over filled. F. RATED . WTH Its been 6 days!! Very reasonable. “Suburban Propane has been an unwavering partner who has supported blood drives, mobilized their workforce to volunteer, and responded during disasters. On 07-06-09, I received a delivery of 48.2 gal of propane for $4.3990 per gal. Maybe their competitor will appreciate my paying bills on time. I have been waiting 6 days since i spoke with them. Complaint / review: Surburban Propane - SEVERE overcharging to loyal custome | US Consumer Complaints and Reviews | id# 1245796, AT&T int'l calling card - No restitution for AT&T literal robbery and destroying my credit. They laughed untill one of the fire fighters walked over to the tank and the explosion literally knocked him on his ass! We had to call the fire department just incase our house got the side blown out of it. For important safety information click HERE, or call us at 1-800-PROPANE (1-800-776-7263) 1-800-776-7263 … Suburban Propane review: "They then made our payment over $300 per month than what it was supposed to be originally. Suburban Propane Overview. After 20 years of overpaying for propane & tank rental it was definitely time for a “divorce” from this despicable company, so I cancelled service and tank rental. Suburban Propane was first mentioned on PissedConsumer on Sep 03, 2009 and since then this brand received 562 reviews.. and we only use it 8 days a month so I guess we were not paying attention to the crazy prices they have. I am now free of this company finally. Then they capped off the tanks and a month later removed the tanks without my knowledge.Now I cant get heap like I was originally going to do. Their customer service at the Marlborough/Northborough office is impatient, treat customers like we should know their jobs, and do not voluntarily offer solutions. Hateful company. Then when your a little late on paying your bill they come after you for full amount even when you tell them you will pay back month owed. Not only did they not refund us our money they asked us to pay and additional 60$ that aparently was left over from the initial hook up! Suburban propane charged me fines as punishment for leaving their company. Rude and have made my life a living hell lately. We have been with them for 15 years (I am not even sure why we stayed so long with them), they service our weekend house where we use gas as a supporting heat (not even primary heat as we have electricity). Suburban Propane was first mentioned on PissedConsumer on Sep 03, 2009 and since then this brand received 565 reviews.. Viking Collections / John Hanson - Avoid what I had to go through! 08/05/2013. I have absolutely no idea how they are still in business. We were informed that it would be a minimum of 3 weeks before they could come do something as basic as a refill. they have no compassion and they charge for every little thing. Suburban Propane ranks 190 of 1400 in Utility category. More Info About Propane . We called to get it refilled. Spoke to three different ladies. “They won every one, short of trial,” he said. I can not stress the lack of training and customer care. Like an idiot I never did insist on a per-gallon price.Well, today, at the recommendation of Morgan Heating in Gresham (an awesome company), I called a different propane supplier to get information on switching. I live in an RV and was forced to move due to someone else wanting my spot and able to pay more. !I received a call from them to lock in pricing for 2020 at what I believe was about $2/gallon. Male manager of local store is a boob. 35 gallons of free propane or heating oil for referring a friend. Never did she say $5.799 per gal.When I called Friday I told the sales person I didn't want a $300 bill. !Why wasnt I on that delivery too? Be careful. except that we have found out that this is a lie - it is NOT unusual but their daily practice. Rist Bellvue Send … Supposed to be on auto fill, but in the past always had to call to get propane. DO NOT USE THIS COMPANY!! How did it go from $10 to $60 with no notice?! Suburban Propane - Overcharged for tank removal Dec 24, 2018 @ Pissed Consumer My wife pays them online. Agreed on a partial fill of 50 gal. The class got about $20 each, and the fee changed names. Over the years, I had called the company several times to inquire on the price per gallon of delivered (500 gallon tank) propane since the price seemed quite high. 564 Suburban Propane Reviews and Complaints @ Pissed Consumer I awoke early Saturday morning very ill & immediately phoned to cancel the … Austin Research Institute Inc. - Used bad language in reply to legitimate concerns of thier product. THEY WILL PRICE GOUGE YOU TO THE BONE!! I called them and they said that that is the tank rental fee. SP forget to tell me they need to be there for that. Dear visitor, you have entered to site as unregistered user. Since they are a well-known brand, I figured that they would provide propane at a reasonably competitive price. I called the office and Grace or Barbara tells me to call the appliance guys to determine the leak. Here it is Christmas Eve and because she owes these people 227.00. Recent recommendations regarding this business are as follows: "Go with any number of … I just paid the tank rental in January 2021 $50 and expect a pro-rated refund for the remaining 9 months.Thanks for contacting me and picking up your tank faster then delivery.