aer lingus covid refund voucher
Will they help me get home for Christmas? Get the best travel tips, deals and insights straight to your inbox every Wednesday. Aer Lingus has waived fees for changes on all bookings when made before 31 May 2021. Covid-19 Information Please check the relevant country information and local government websites for the latest information before you fly as travel requirements and restrictions are subject to … Well as I claimed mine as soon as the voucher offer was launched back in March this length of time is way beyond … Under the airline's terms, customers eligible for a refund voucher include those whose flights have been cancelled, with bookings to travel up to August 31. Leo Varadkar has advised Irish people abroad not to book flights home for Christmas. - Guests who have been notified by Aer Lingus that their flight is cancelled. AROUND 200,000 Aer Lingus customers are still waiting on vouchers and refunds after their trips were cancelled due to the coronavirus pandemic. I’ve been following your various updates from Aer Lingus on issuing refund vouchers for Covid- cancelled flights, most recently 15th September. *. We expect to have all cash refund requests and refund voucher requests received up to the end of January cleared by the end of March 2021. - Guests who have booked a Plus or Advantage fare (Flights within Europe) or a Smart or Flex fare (Transatlantic flights) once the voucher is requested up to 14 days before your scheduled … For the last few weeks, the Aer Lingus … - Guests who have booked a Plus or Advantage fare (Flights within Europe) or a Smart or Flex fare (Transatlantic flights) once the voucher is requested up to 14 days before your scheduled departure date. I received a confirmation of that request via email. We look forward to welcoming you on board – when it works for you. You can request a refund as an electronic voucher (EMD) for 100% of the value of your ticket before tax. Can you get a refund on Aer Lingus flights? Aer Lingus vouchers are now valid for up to 5 years but it sounds like the credit that you are getting is from the intermediary company or travel agent that you booked through. Airport Testing Q&A: How do they work? Aer Lingus claim the delay is due to overwhelming demand and that vouchers will be issued in the order they were requested. Hundreds of Aer Lingus passengers have been waiting over six months for refund vouchers from cancelled flights during the pandemic. "I understand that it's been a difficult time for airlines. This field is required Good luck Terms and Conditions apply. Does the refund voucher include ancillaries such as seats, bags etc.? Under the … Aer Lingus eventually offered a refund, but in terms of contract and EU rights, expect them to lie across the board. Irish airline Aer Lingus has got it mostly right. Hope this helps. Yes. Vouchers can be redeemed against the purchase price of your flight(s) and associated taxes, charges and fees that are collected as part of your flight booking. Earlier this year, as the pandemic began to hit the travel industry, Aer Lingus and other airlines began offering its customers refund vouchers instead of cash refunds. The airline said: "Aer Lingus has processed almost 95pc of the voucher requests we have received since Covid-19 caused an unprecedented number of flight cancellations. When Covid-19 hit the travel industry in March, Aer Lingus and other airlines began offering its customers refund vouchers instead of cash refunds. Well as I claimed mine as soon as the voucher offer was launched back in March this length of time is way beyond … Contacted last week, Aer Lingus confirmed that some customers have still not received their voucher refunds, despite the fact that all customers could have opted for a cash refund instead. Vouchers can't be redeemed through Aer Lingus reservation offices, at airport ticket counters or through travel agents. Unfortunately, many of the restrictions will result in flight cancellations, potential quarantines or COVID-19 testing upon arrival, and/or temperature checks upon landing. Due to the high number of recent requests, unfortunately it's taking us longer than expected to issue refund vouchers. The refund voucher is valid for five years from the issue date. The voucher option is an interesting one as, even though I’m a big proponent of always accepting a refund when one is available, neither the Irish government nor Aer Lingus’ parent (IAG) is likely to allow the airline to go under, so the vouchers issued by Aer Lingus should be reasonably safe. In a statement, the airline said: “Aer Lingus customers with bookings that have been impacted by a schedule change of over two hours, are entitled to a full refund.” That seems clear enough. We can't go due to lock down in our state for Covid-19 and we can't get a refund due to our tickets where non-refundible. Yes. Aer Lingus … Refund & Voucher Processing. The owner of the Tour America travel agency Mary McKenna said Aer Lingus was one of a number of airlines not following EU regulations and refusing to give passengers refunds. This review is for the customer service dept only.. Due to Covid I requested a voucher from Aer Lingus back in March. W hen Covid-19 hit the travel industry in March, Aer Lingus and other airlines began offering its customers refund vouchers instead of cash refunds. Here is a prepared a set of handy instructions on how to enable Javascript. Terms and conditions apply. The remaining requests are more complex in nature; however, we acknowledge that our customers have been waiting for too long. We appreciate your patience during these challenging times. We have expanded our teams along with introducing new processes and technology in an effort to speed up the processing time to address these older cases.". First Post! Customers will be expected to pay any fare difference that there may be at the time of rebooking. Since then I have been asking for a voucher or refund from Aer Lingus since then. Under the airline’s terms, customers eligible for a refund voucher include those whose flights have been cancelled, with bookings to travel up to August 31. AerClub reward bookings including Aer Credit Card, Chase Companion bookings and tiered benefits are not eligible for refund vouchers. General Information Travel restriction Customer notification: Taking care of you. Our team continue to work hard to clear the remaining requests. Aer Lingus says it has received in excess of 660,000 requests for refunds and vouchers since Covid “caused by an unprecedented level of flight cancellations”. You'll also need to check the box to let us know you're happy to accept a voucher in lieu of a refund. As an incentive, customers were offered an additional 10pc on top of their flight cost if they opted for a voucher from Aer Lingus rather than a refund. If you have booked via Aer Lingus you can: Apply for a voucher by filling in your details on the voucher request form. Simply fill out the form below to receive a voucher for the full value of your eligible flight. A growing number of the airline's customers have been expressing regret at not seeking a full refund, which they are entitled to, given the length of time it is taking to receive their vouchers. ‘To date we have issued over 250,000 vouchers and refunds to customers. Avios will be refunded to your Avios account. Guys, I was supposed to board an international flight on March 16 (booked on March 7), but because of travel bans going into effect due to COVID-19, I sadly made the decision to cancel the booking and submitted a Refund Request Form on March 13 through the Aer Lingus website. The Aer Lingus Team. Aer Lingus acknowledged when contacted that some of its customers had been waiting "too long". However, one Aer Lingus customer who has been waiting for a requested refund for two flights to the US, cancelled in March, said that their booking was "in no way complicated in nature" and was booked via the Aer Lingus website. A spokesperson for Aer Lingus told Extra.ie: ‘Aer Lingus is currently processing an unprecedented level of requests for vouchers and refunds. Aer Lingus adds 10 per cent to refund voucher values 23 Mar 2020 by Mark Caswell Aer Lingus is boosting the value of its refund vouchers, for customers who are due to fly before May 31. We're sorry for the delay and any inconvenience. No. We have received an unprecedented volume of refund and voucher requests since the Covid pandemic caused the cancellation of flights. ‘Don’t book flights home for Christmas’ – Varadkar warns it’s too soon for Irish abroad to plan return for festive season, People travelling from overseas won't have to restrict movements for 14 days if they've negative Covid result, 'You have nothing to get up for' - Pub owner on being a year closed due to Covid-19 pandemic, Coombe hospital staff sing 'Because you loved me' in celebration of Mother’s Day weekend, Vaccine travel certificates raise ethical and societal concerns says Dr Mike Ryan.