Hospital. After we receive your complaint. Email: complaints@oho.qld.gov.au; Post: PO Box 13281 George St, Brisbane QLD 4003; Your privacy. If you are experiencing a crisis or medical emergency, please call 911. Find answers to commonly asked questions. You can however still reach us by email at BHNT.CentralComplaints@nhs.net or ring us on 020 7480 4776. Sacramento, CA 95814
The hospital should respond in writing, in a language you can understand. Compliments will be forwarded to relevant staff and their supervisors. When I bring my son to your ER for a "wee" little cut on his knuckles (at 9:15pm), there is NO one in the waiting room, and you make us wait 2.5 hours before a PA looks at his finger (and then treats my son like he is an idiot that hasn't had 8 surgeries in 3 years), … Multi Location Business Find locations. Most health plans in Pennsylvania have a two-level appeal process to handle grievances and complaints. To file a complaint you must first complete your health plan’s appeal process. We are currently unable to undertake any face to face work relating to Complaints or PALS enquiries. Open 24 hours. We will continue to review and acknowledge all new complaints and will act upon any concerns about patient safety or safeguarding. The Department of Health is responsible for the licensing and oversight of Pennsylvania’s hospitals. The California Chronic Care Coalition (CCCC) launched this website in California and is taking it nationwide to help people who have been denied treatment or medicines, experienced delays or are dissatisfied with the decisions made by their health plan. Tue. Patient advocates also help seek resolution to problems. It also must review, investigate and resolve the grievance in a reasonable amount of time—generally 7 days. Please enable scripts and reload this page. Bethlehem, PA 18015. How Do I File a Concern or Complaint? You can expect the investigator to contact you within 30 days. For questions about how to become a licensed facility, please contact: Division of Acute and Ambulatory Care Data found in the reports listed below were obtained from the annual Hospital questionnaires. 500 W Berkeley St. Uniontown, PA 15401-5514. Mon. One of the things I'd like to point out is that the ER was really easy to find. How do I get started? The department conducts the Medicare and licensure surveys, as well as complaint and incident investigations for these facilities. Fri. Open 24 hours. Business Profile. Unfortunately, sometimes things can go wrong with your care, and on these occasions we welcome your suggestions on how we can improve services and provide care which better reflects your needs. A good starting point is to use our application checklist to see all of the requirements and needed documents to apply for your license. To provide your feedback, simply contact us using the details below. Patients should check with their state health departments for information on how to file complaints with the hospital licensing division. You also have the right to file a Grievance directly with: The Joint Commission Office of Quality Monitoring One Renaissance Boulevard Oak Brook Terrace, Illinois 60181 Complaint Hotline: 1-800-994-6610. They provide information about resources and services available and will listen, provide … Dealing with Complaints. However, we will not investigate the … HOSP%3’ ’ Page’|’1’ (800)692%7443(Voice)’’ (877)375%7139(TDD)’’ www.disabilityrightspa.org’ ’! You have the right to file a complaint with the Pennsylvania Department of Health and/or the Pennsylvania Insurance Department if you have a problem getting the services you need, including quality and affordable health care. To file a complaint about your doctor (like unprofessional conduct, incompetent practice, or … Health Details: The Department of Health is responsible for the licensing and oversight of Pennsylvania’s hospitals. Patients can register complaints with the hospital licensing division and trained personnel will conduct an investigation and issue a report. Free Wi-Fi. To file a complaint you must first complete your health plan’s appeal process. Thu. Capital Advantage Assurance (Capital Blue Cross), Highmark Blue Cross Blue Shield (Medicare), Keystone First (Keystone Family Health Plan). My Patient Rights can help guide you in resolving issues so you can get the health care you deserve. Speak up, we're listening. Additionally, patients and their families can file a formal grievance with a patient advocate. (916) 531-3585. You can also file your complaint by letter, email, or online through your health plan’s website (see below). Complaints, compliments and suggestions. You can also file a complaint at the PHRC office in your region. This enables clinical staff to focus on front line patient care. It is important to note that there will be no record of your complaint attached to your medical chart.