This is so frustrating and a waste because they take up call handler time on the phones which someone in real need could use. 481 0 obj
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999 is an official emergency telephone number in a number of countries which allows the caller to contact emergency services for urgent assistance. Handling 999 and non-emergency calls, I will often be a vital lifeline to people who may be scared and in a real state of panic, even abusive and sometimes all three. Alongside that I invariably leave with a sense of satisfaction. A lot still think that when they ring 999 they get put through to their local police station and always expect you to know where they are, who the officer is they wish to speak to, and whether they are working or not at that time. You should always call 999 if someone is seriously ill or injured, or their life is at risk. endstream
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I mean What happens when you dial 999 from making the call to when help arrives is a little boring. If you ask for an ambulance you will be put through to your local ambulance service and a call handler will ask you a number of questions. When you first dial 999 you will get through to the Emergency Operator who will put you through to the appropriate control room, depending on the service you need. Exactly what has happened. You will be taken to the BBC News website - this is in case you don't want someone to see you on this website, "Handling 8,000 emergency 999 calls every week…". So I need to see the whole picture, correctly recording this, not becoming fixated with one bit of information. When a caller rings 999 and is asked what service they require by the BT operator, if the choice is “Police” they will come through to a highly skilled and professional member of the CCC team who will do their utmost to deal with their query in a professional and swift manner. Despite constant efforts to remind the public that the 999 system should only be used for emergencies, the latest figures show that around two thirds of 999 calls to the Force do not require an immediate response so we really appreciate the public’s help in this area. During a shift I will have dealt with some issue or problem, which has given me personal satisfaction, such as giving members of the public information which as helped them or gaining information from them which has led to a good arrest. Understanding what our colleagues on the streets have to deal with and helping them by getting the correct information from callers so officers can deal with the job safely and effectively. Dialing 101 within West Yorkshire results in the call being directed to the same unit. At least one North American authority, Bell Canada in Toronto, has live and valid numbers on this prefix. They also protect the data quality of the Force crime recording system - essential in terms of detecting crime. Despatch Centres – 5 Despatch centres 1 situated within each Division in the Force and dealing with Officer Deployment either to emergencies or planned appointments. The initial call is triaged by CCC and directed to 1 of these centres if appropriate. Prompt action can prevent further damage to the @�xv侀��y����7�m��
8��D��=�u�m��� j�@{'Zs��-*5���0حa ��3j�@5�� $F Our wonderful colleagues in the call handling world have made a little video to help explain this ☺️. Remaining calm at all times. I normally leave feeling quite tired, as do most operators here, and, after busy periods, quite wrung out. You can contact emergency services via SMS if you're deaf, hearing impaired or have a speech impediment. You will also be asked to give some extra information, including: The phone number you are calling from. If you’re feeling suicidal or feel unsafe for any reason then it's okay to call 999 for help. Under Part C1 of the Ofcom National Numbering plan numbers within a geographical region beginning 999 are not individually allocated, as within a geographical area this is the emergency services access number. Check out our role profiles below…. Examples of medical emergencies include (but are not limited to): Cardiac arrest/ collapse/ unconsciousness Chest pain / … I'll ask you what service you require whether it be police ambulance or fire. What are the main challenges you face in your role? �FjN��$PE�fj ���o2k0\ ��
X�-Q�_�C����DS\ Tom Donohoe, Head of Customer Contact Centre. If you suspect a stroke, act FAST and call 999 The Face, Arm, Speech Test (FAST) can help you recognise the symptoms of a stroke Why act FAST? "There's a touch of anti-establishment attitude to making fake or hoax calls," said Prof Moore. %PDF-1.6
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We also use social media to highlight issues of interest on our @WYP_CCC social media site as well as providing a host of information on our ClickB4Uucall page accessible from this site. You should not hang up as soon as you do this though. He swears he "doesn't know" but I don't believe him because he has been contacting his ex. ���+�f+pd�W�h�p4���98�7�P�c�>�_H/��Y�a�����|�_���aD�}��0"�"r�g"R���C��Z��v?�$��g_�GI�[/�ѻ�ѰH�Ǿw�h΅������?AMOE&l�:� ~�Q4���.͘k8vkr��B�1�J��r���Z�s�(O���\��0�B}�\�y݉A^T��T�*��4W4�/Za�E��z�9�`Z�y���ƺ�~r_��|��\}?y�2�;�۔ 5AW�-��n������͏9)>'��mj��R��j59���� ��m�L�����g�Ӭ����t~Ff�o�v�Q�W`�J� ����NjZhw�&>��Ev[����O��q��
�e�u(��,�E�t1�I'��r�l���YY|H_%�����)ޜm4?.����/�-d�s��$/�۲|��Y~��տ���|��N�J֛���'���(��,���)@e�+��D�����\E���tOK��xw�S;�$v/�s����GOi��+���N����"m ���VeV������(�T�:L��,%�Et_�k�*��? If you have dialled 999 by mistake or if a child has been playing with the phone and has dialled 999 by mistake please stay on the line and speak to the operator, you can then tell them it was a mistake. Active 3 years, 11 months ago. First, we’ll make sure that we’re the correct police force to investigate the crime you've reported. The operator will immediately ask which service you require. �O#���@��{���h��9�����!F�=�K�J�� �B)�4��� mL�P%�2�V2�q '���L7�L�l�@�����.���|��Q � t0�
h�bbd```b``�"���`YɻDr��H6���f�I)�H?�d� ��ÿ����C?3j{�U� 5]��Dߗ�� �6�'e��2�^��$�`p���X�o�R����h?�l�I�IR�/1��W��5������MR]�Tܸt�9�(j4�*�P.�h�V�'��ϥ�@��[w}b�.i�po���ѷ]��&������Q�y(3����5�*�}A].ܫer�5@������op%}�]Qv2�麊���Д���%��f���͑��+pi=����jW�R+��nn>|��W�7��2�w�&�g�^.3u0��e��FA�q��@.���IݗH�, #��_|�Pol [�i�zDuF���Y�|� ��7����$ZnV���[�ϫ��I�_���. In an emergency, always dial 999. h��Y[o۸�+|lQ����K�xSo bK�������U����� If you feel like a situation needs emergency help, you should be taken seriously, no matter what. Mental Health Today: In some parts of the country, there are nurses in 999 control rooms, who will go out with police when a 999 call is considered a ‘mental health call’. Being able to multi-task. endstream
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This could be by calling 999 in an emergency, 101 in a non-emergency situation or using our online reporting and web chat services. X�0Jp��oA��.������ÿ�>�a��r�Γ��t��� PG���2�J�L��L#1�;��f�$�b��L//������b�A�G�~�A�E�G�~!��9�~@X0j��� ����8�{Y���Yo�EY�"�,]9�WH�3��w�N��o�' What makes a good Call Handler? They are able to advise on the local service that would best meet your needs. Do you think people inside and outside the Force understand what you do? Now all these 999 numbers are showing up. Want to know more about the roles within our Customer Contact Centre? "Generally, the police will respond to incident of snake when there is an immediate threat to life and property at public areas. How do you feel at the end of a busy shift? Being alert at all times. What do you find the least enjoyable aspect? The film was made in association with my Trinity Silver Arts Award. Whatever call I deal with I need to be able to calmly assess the situation following set procedures, prioritise people’s needs and gain the key information from them, which allows us to react accordingly. If you ask for an ambulance, you will be put through to your local ambulance service. ;�n���b����e�ʢ9��̐�-��;�8R���p�ifdII %R2¨��N9���%��^E����7�j��$48�zn�T�0nA�b�#��O*�)
R$,R�"E� �)C��8��[� K�Ҕ��� What first attracted you to working in this area? When you phone 111 your call is handled by a health adviser who can advise on what treatment you need and how to access it. Initially I would have liked to have joined West Yorkshire Police as a police officer, but found they were not recruiting at the time. As soon as we know where you are we will start arranging help for you. ��1\)=�ù�����ҰϹ_� Call 999 (or 112 – the emergency service number for the UK and the rest of Europe). If it's a genuine emergency, where someone is seriously ill or injured and their life is at risk, call 999 and don't panic. Staffed by expert operators dealing with all calls into the Force including the new non-emergency 101 number. He said there could be a range of reasons for people deciding to call 999 to waste time. I find it quite easy to relax/unwind. If you need to call 999 for any reason the first person you will speak to is a BT operator—they will direct your call to the relevant emergency service. There is some very handy information in here about what to do if you cannot talk, or do not know where you are when dialling 999. Dr Lucy Johnstone: I’ve come across that kind of approach. I feel personal satisfaction knowing I have helped someone at the end of a call. Network towers are an absolutely essential component of the wireless calling process. From there, the signal goes through a series of steps to arrive at another tower (which is nearest to your friend). �GK�O����⪦�,^f�hPt��u���coY� tp�����Eȁ��,>d������f��$N��\P�xq�U��O�\&�|�ь�Ɠw�CC(�sZ��l�4�Q�4.�:@Z��)Y���Z?g�C�~�EDIkj���eӧh�G�:�f��c����L� U�����Q���F�������ޥ�~w��G�.�>���xB' "�]��ŃH� `�`-ɦ"Y��� ��G��K�nX$��٫A�J��DJi�Ms�ro��+A��
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v-B/�ͺ,��~�O礀��@d�����=; If you have not been able to signal that your call is an emergency by coughing after dialling 999, you will be put through to the operator. In an average week, the unit deals with about 9000 emergency (999) calls, some 19,000 non-emergency (101) calls, and 1200 on-line transactions including our popular web-chat system. 999 is a valid prefix in the North American Numbering Plan, and there can be a valid local (seven digit) number that begins with 999. I’m going to concentrate on what happens when you ask for an ambulance. I have a good social life and have a number of hobbies that keep me occupied. What happens if you call 0118 999 881 999 119 7253? What happens when you dial 999 What happens if you have to call us. When you phone 999 (or 112), an operator will ask what emergency service you need. %%EOF
If you’ve ever had to make that call, it’s often not very clear what happens from when you dial those 3 numbers to someone arriving at the scene to help. Its main tasks of masterminding all telephone contact between the public and Police, and managing the Force's response to incidents around the clock, makes the Customer Contact Centre the very hub of West Yorkshire Police. LIVES works in partnership with the emergency services, so if you ever make a 999 call for medical help, a LIVES responder may be one of the people sent to you. Let’s suppose that you want to call a friend; the moment you press that green (or whichever color it is on your phone) ‘call’ button, your phone emits a signal for the nearest network tower to catch. Force Crime Management Unit – a specialist Department staffed by experts in crime recording who can determine the best way of recording an incident or planning the investigation of a crime report if CCC determine that their specialist skills are required. The verizon bill is in my name so I can see all calls online daily. I believe some people inside understand what we do, but you usually find they are the ones that have spent a day or two with us. The first What happens when you call 111? When you call 999, a BT operator answers your call and asks – My previous jobs for almost 5 years were in car and pet insurance and vehicle breakdown cover, but this was not really rewarding or a progressive job. Customer Contact Centre - an Emergency Call Centre, Crime Recording Bureau and Switchboard in one. It's always better to tell someone when you feel that way - even if that feeling comes and goes. If you call nine, it could be myself or a colleague that you speak to … ���K�r���}nl���k-Bu. If you could change one thing, what would it be? This number is a 24 hour service and you should only use it in situations where there is: 1. danger to life 2. use, or immediate threat of use, of violence 3. a crime in progress 4. serious injury to a person 5. an offender that has just been disturbed at the scene 6. a need for immediate police attendance such as when a crime is about to be committed When you ring 999, the BT operator will ask you which emergency service you need and the number you are calling from. If you need more than one or you need Mountain Rescue then ask for the Police. D���H��@���{L��� ��F�����@� )+�
If you pick the police, you will be sent through to us here at Surrey Police contact Center. Stroke is a medical emergency. Force Control – a dedicated despatch centre situated in Wakefield and dealing with the deployment of specialist units such as Dogs, Motorway units and Armed Response units as well as working on special operations. 372 0 obj
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Having the colleagues I do both within the room and outside. h�b``pd``na``����01G��#30X30]e���u��4�R~ ��|!LQ�\*�k�ay�����L�\�J�m�,�w��������Z3�20�81r�8��1��5���^8S��,y&f&��=7'������� The variety of work that I deal with - no day is the same. When I saw her number a lot I confronted him and they just stopped. If you find yourself in a genuine emergency (read here to better understand when you do), where someone is seriously ill or injured and lives are at risk, don’t panic. You may well have heard of the dial '55' silent solution if you need to call 999, but cannot speak on the phone." Visit the emergencySMS website for more information or to register your phone. Some people will ring us when they wish to report something or ask a question that is not a police matter at all. You should call 999 when someone is seriously ill or injured and you think their life is at risk, for example, a traumatic head injury, severe loss of blood, chest pains or loss of consciousness. By calling 999, you can help someone reach hospital quickly and receive the early treatment they need. “What Happens When You Call 999”, I wrote, filmed and edited a short film for the East Sussex Fire Service, documenting how they deal with a 999 call, I was the first person in this area to gain access to film such a documentary. You shouldn’t call 999 if it is not an emergency so we can make sure we’re helping those most in need. For incident of snake found in private compound, the police will normally advise the complainant to call a pest control agency who can provide value-added services to discourage snakes presence. I therefore decided to do the next best thing and work as a member of Police Staff, offering support to officers on the streets. An emergency call handler will then take the call and will ask you questions so that help can be arranged. At first I thought it was a telemarketer, but he gets several a month and last several minutes long. When you dial “999”, the phone call will be directed to a call centre and answered by a BT operator. In some circumstances it may not be possible or safe for you to speak to the operator. What do you do to relax/unwind? What Happens When You Dial 999 "Handling 8,000 emergency 999 calls every week…" Its main tasks of masterminding all telephone contact between the public and Police, and managing the Force's response to incidents around the clock, makes the Customer Contact Centre the very hub of West Yorkshire Police. Same in New Zealand - you can dial any emergency number (911, 999, 000, 112) and it will go through to our emergency number (111). You will need to have the following information available when you call 999: The location where you are, including the area or postcode. Anecdote: in Australia, 911 now apparently redirects to 000 (our emergency number) after a few very sad incidents when visitors tried in vain to call for help. The… You can call 111 when you need medical help fast but it’s not a 999 emergency. If there is no answer, the operator will then ask you to cough, or … Many members of the general public do not understand what we do. . https://www.westyorkshire.police.uk/ClickB4UCall. But how does that all work? What happens when you call 999? What happens if you can’t speak on a 999 call? 439 0 obj
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Finally, the signals from the tower are re… What happens when I call 999? When you first dial nine, you'll go through to a BT operator. I take your 999 calls, which range from bizarre hoaxes to bins on fire, suicidal people threatening to jump from the top of buildings, animal rescues and chemical spills. “What happens when you call 999?”. Do you believe that should be more widespread? x%��� When colleagues outside and inside have all worked together and attained a positive outcome at the end of an incident this is greatly rewarding for me. If I was able to change any one thing, it would be to increase recruitment in the Communications Division and on the streets to meet our ever increasing demand. Always being polite to your colleagues, the general public and any other agencies you have contact with. When you call 999 you will be put through to the operator who will ask you what service you need. When you dial 999, the first person you speak to is the Operator who will ask you which service you need. You won't go to prison for calling 999. l��d,�b�:b�e����p�;"�'��i�i This call can be anything from a serious incident to a general enquiry or one of the many non –Police matters the unit receives on a daily basis. The Call Handler role gives me a great insight into police work and is a personally rewarding job. What do you enjoy most about your job? Ask Question Asked 6 years, 4 months ago. What happens when you call 999? Obviously it depends on the team and the person, but in general I’m not convinced it will help a great deal as long as they are … You could look at Yahoo’s home page and note how they write post headlines to get viewers interested.