Your safety is always our first priority and while we will try our best to provide our service in accordance with the estimated departure and arrival time of your flight, flight times are not guaranteed. Here are estimates of when you can expect to see a refund—it all depends on how you paid and where you live: Major credit cards, including prepaid credit and debit cards: 5-15 business days, except in Brazil, where it can take up to 2 credit card statements; Airbnb for Work credit: Within 24 hours; Airbnb gift credit: Within 24 hours; Alipay: 1 business day Even Air Asia issued me with a complete refund (BKK-PVG flight). If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance. Upgrade my browser. You will also be entitled to a flight credit or refund, with no change or cancellation fees. Get ideas for your next trip or tick something off your travel bucket list. Qantas has begun contacting some of its customers to inform them they are entitled to a refund for cancelled flights after Australia's consumer watchdog raised concerns with the airline. Do I need both cards? If a delay or cancellation occurs within 72 hours of the scheduled departure time, we will re-book you on the next available Qantas flight at no additional cost to you. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. Or I wait until the last minute and Qantas cancel and I get a full refund? ... No refund has been processed. "If your travel is cancelled the ACCC expects that you will receive a refund or other remedy, such as a credit note or voucher, in … For international travel you may have rights under the Warsaw or Montreal Convention. Still waiting for our qantas refund form the beginning of May. Alternatively, you may be entitled to a refund (further information set out below). Everything was refunded with zero penalty and all taxes refunded. Travel and partner special offers available exclusively for our members. If a delay or cancellation occurs within 72 hours of the scheduled departure time, we will re-book you on the next available Qantas flight at no additional cost to you. Consumer affairs commentator Jo Ucukalo is here with all the information you need around your rights as a consumer. Depending on the circumstances, this may include a refund and/or other compensation. Check your points balance, transfer points, update your details, claim missing points, top-up points, manage bookings and more. If you had a flight coming up with Qantas, it will most likely be cancelled and you’ll receive an email like the one below. Qantas has claimed (according to some media reports) that " most refunds are being processed within six weeks", which … What is a pre-authorisation? It depends if you cancel before or after the cooling-off period: If you cancel your home and/or contents insurance policy within the cooling-off period (21 days of either buying or renewing) and you haven’t made a claim, you’ll receive a full refund of the premium you’ve paid. Upgrade your web browser for an enhanced experience. Alternatively, you may be entitled to a refund (further information set out below). The offer is available until 31 March for travel booked up to 31 May 2020 and applies to all Qantas and QantasLink services.”. With our interactive map it's easy to plan your next trip using money or Qantas Points. Check your booking or flight status for the most up-to-date information on your flights. We believe the journey should be as exciting as the destination. I am a Qantas Club member and have a Qantas Club card. "In addition, many refunds touch other intermediaries, such as travel agents and banks and/or Visa/Mastercard, which can slow the refund process." The manage your booking login screen on the Qantas website. If you are travelling on flights to or from Canada, refer to Canadian Air Passenger Protection Regulations for further information. An AFF member and Qantas Platinum frequent flyer is still waiting for a Qantas refund of $4,000, two months after they had to cancel their flight. Book flights, multi-city or round the world trips, search using our interactive map or redeem a Flight Credit. You may also have a statutory right to a remedy (including a refund and/or compensation) under the Australian Consumer Law. Due to the current circumstances, Qantas has received a large volume of refund requests in a short period of time. In the cases where a refund is possible that means, depending on the airlines terms, that either the customer or our customer service on behalf of the customer needs to file for the refund with the airline. How disgusting and … Request wheelchair assistance. This offer is available until 31 March 2020. When it's time to rebook your trip, you'll obviously need to pay any difference between your original fare and the fare charged for your new journey. Seat Selection and Extra Legroom refund conditions are independent of fare refund conditions. Whether you’re booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. Qantas advised 12 weeks to process the refund of nearly $10,000 and now extend it for a further 8 weeks with no explanation other than they are business. However, if you take this option - or have already done so - you will not have the option to claim a refund since you’ve already accepted a travel credit for your flight. Find information on booking changes and refunds, keeping you healthy while you're flying, changes to our International flights to meet demand and government travel … We are committed to providing you with the highest levels of customer service including by looking after you if things don’t go as planned. Just worried about if I don't action something, if I am doing everything reasonable to not incur extra cost (travel insurance lingo). “Given the exceptional circumstances, the ACCC encourages all businesses to treat consumers fairly and compassionately,” ACCC Chair Rod Sims said. Once the form is displayed, complete the remainder of the information. We will provide you with assistance as set out below in the event of a delay or cancellation. Once you’re on the details page of the travel voucher, head right down the bottom of the page where you will find a ‘Refund’ section with a button that you can tap. There have been plenty of stories here of Qantas CSA offering a voucher when a refund was due and people having to fight to get a refund. Once we send it, the refund is on its way and your payment provider (for example, your bank or credit card issuer) will have the most up-to-date info about when funds will arrive. Wednesday, 25 Mar 2020, 03:20:03 pm If it's being sent by mail, the IRS says it could take six to eight weeks for your tax refund to arrive. In your bookings, you might see the following. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. Do you think Qantas will be kind and allow passengers to refund or postpone especially since the WHO has now declared this a pandemic? Information about Compensation and Refunds in case of delay, cancellation or overbooking. Qantas has begun contacting some of its customers to inform them they are entitled to a refund for cancelled flights after Australia's consumer watchdog raised concerns with the airline. If you have paid for the return delivery of the product(s) and it is deemed that Qantas is obliged to refund the reasonable cost of the return, Qantas will contact the member to arrange a refund of the return delivery. Qantas | Frequent Flyer - Qantas Refund Vouchers - I had to cancel a Melbourne flight with Qantas, and instead of giving me a refund, they issued me with a Voucher. Due to high demand, we're experiencing some delays in call wait times and the processing of flight credits, refunds and other options. Earn Qantas Points when riding with Uber to and from eligible Australian airports. Our current processing time is taking approximately 8 weeks to process. From a Facebook post on the official Qantas page, the airline explains that they will be doing everything they can to support customers during an uncertain period. Track updates on extreme weather or other major issues that may impact your flight. Purchase an Extra Legroom seat, choose a seat for your flight and view Exit Row seating requirements. We urge consumers to exercise patience and treat service staff with courtesy and respect as they fulfil consumer requests for refunds and remedies,” Mr Sims said. Ways to check-in for your flight including online and on your mobile. Deals on Qantas flights across a range of Australian and international destinations. Anyone seen those before, I coulnd't find traces on this forum nor on internet. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. Do not file a second tax return. If you have booked a ticket and made online payment through credit or debit card, then 7 to 8 days will take. Start your trip in the exclusive surrounds of one of our world class airport lounges. If we cancel your flight and we cannot offer you suitable alternative arrangements. This means that your upcoming flight has been automatically been added to your account as a travel credit towards a future flight.