coricraft complaints department
I call this fraud. The day before the delivery we were told the couch cannot be delivered as it was "damaged" in transit. None of this was due to any fault of our own yet we are now without furniture for 4 weeks as we had to order from a new supplier. Needless to say - after confirming they would replace the whole 5 piece set … Lerato Mokgosi [protected]. 1,122 talking about this. Pa Pat van der Westhuizen 0 mins ago Targeting a wide range of customers in the mid to upper LSM categories Retailing own-branded merchandise Every Day Low Prices Predominantly trading in South Africa Mall @ Carnival service is pathetic! The Coricraft charges me R750 for delivery less than 10 km away for a R10000 tv unit. After talking to various friends and family I have come to know that I wasn’t the only person who had this type of negative experience with Coricraft and many of them said they will NEVER buy from Coricraft again. Which is exactly what Coricraft are doing. It is after all your hard earned money you are spending! We’re passionate about selling high-quality, affordable furniture, and our impressive range is available in both modern and classic styles. Printing Delivery Notes and Pick up Notes. None of this was due to any fault of our own yet we are now without furniture for 4 weeks as we had to order from a new supplier. Talking to the delivery guys they admitted this happened a few times before where furniture had to be taken back to get fumigated. We have bought 2 couches, plasma unit, sideboard, display unit, dining table and bench. I am going to find out, but I am sure it is against the law at worst, or bad business practice at best, to have the public fund one's business. Coricraft - I will never ever use coricraft again, View all 89 Coricraft complaints & reviews. Discover more about Milly here: https://bit.ly/32UcrFn. Told they would make a new one from scratch. A range of divinely fragranced objects d’art in an exquisite choice of specially blended fragrances. Since then no communication, no follow ups and no answers to our queries. Coricraft agreed to take back all their furniture and only refund me after a pickup was made. On seeing our reluctance to pay and wait for a couch for a full three months, we were told that an exact Etosha couch was in stock and we would have it in 10 to 15 days. Corcraft uses a business model to guide decisions and balance costs, market prices and other demands from both the correctional system and non-DOCCS customers. BE VERY CAREFUL WHEN BUYING FROM THIS COMPANY. From just one store in Cape Town, we have … At the second pick up one of the delivery guys broke one of my picture frames which he apparently didn’t see. Bedroom Suites. All the frames became squeaky in a matter of a few days, the leather had non natural marks and cuts on and on places where they have removed studs they just left the leather as is with little holes. They also offered a R4000 voucher as compensation for inconvenience caused but now say this is unfortunately no longer available as I have taken my order to another supplier. I am sorely disappointed and will most certainly not buy from you again unless my lounge … The form filled stated that coricraft to supply corifill for 2 & 3 seater Div Santorini. Reading all these complaints about Coricraft has now really made me become extremely apprehensive about our order of Etosha Couch - paid for in full on 27th January 2019. I was notified that the funds will be in my account after 7 days. To all potential buyers of Coricraft furniture it may be worthwhile to read about our horrific experience buying from Coricraft and the pathetic after sales service received. I purchased a lounge suite from Coricraft just over a year ago in Botswana. We herewith acknowledge receipt of your complaint. Am talking the matter to consumers council because I don't understand what's difficult for them to give me my money back. Inspiration for new product is based on both time honoured models as well as ideas gleaned from all around the world. I then commented on an ad they had on FB where they publically said they will get the situation with the payment and the poor furniture sorted. Tapping into the global microliving trend, Coricraft’s new Essentials range brings you beautiful, contemporary basics to furnish a smaller space from the ground up. Find the relevant contact details and our office locations to get in touch with us. Told they would make a new one from scratch. For more than 20 years, Coricraft has been the easy choice for exceptional value on top-quality furniture. Since then no communication, no follow ups and no answers to our queries. It was confirmed that they have personally checked it yet it got here in a poor condition – telling me their standards are definitely not that of a customers. None of the contact details worked for the coricraft team and I could not even ask for another delivery time. Coricraft agreed to take back all their furniture and only refund me after a pickup was made. We struggled weeks to get payment and feedback from them. Which is exactly what Coricraft are doing. I believe, on seeing our reluctance to pay and wait for a couch for three months, they "found" one which was not in existence. Callcentre and Admin clerk Calling customer to confirm delivery date Booking current and future dated deliveries Cancellation of deliveries Liaising with branches, customers, managers, drivers, Assistant drivers and suppliers on a daily basis. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on **********or via e … The couches had to be returned 3 times due to poor workmanship and leather quality. coricraft Dec 2014 - Present 6 years 2 months. I call this fraud. Coricraft agreed to take back all their furniture and only refund me after a pickup was made. Coricraft Group Pty Ltd. manufactures all couches. . PAT VAN DER WESTHUIZEN, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Coricraft - I will never ever use coricraft again; Coricraft - mattress; Coricraft - avoid buying from coricraft at all costs! We were promised that delivery of the base and mattresses will be delivered on Thursday the 29th of August. For the third delivery I specifically requested that all products are thoroughly checked before it’s even loaded for delivery. Coricraft Complaints - Avoid buying from Coricraft at all costs. Industries uses the manufacturing of products to assist in the department's overall mission to prepare offenders for release through skill development, work ethic, respect and responsibility. © 2004-2021 ComplaintsBoard.com. A triumph of pared-down elegance, the … Reading all these complaints about Coricraft has now really made me become extremely apprehensive about our order of Etosha Couch - paid for in full on 27th January 2019. They also offered a R4000 voucher as compensation for inconvenience caused but now say this is unfortunately no longer available as I have taken my order to another supplier. Coricraft Group Pty Ltd is currently in search for a professional and customer service-oriented Store Manager to oversee daily operations at our store. avoid buying from coricraft at all costs! Whether you’re just starting out, scaling down or looking to update your home with modern, minimal pieces, the Essentials range has something for everyone. All of this could still have been acceptable to some level if a professional approach was taken by their management but this was unfortunately also not the case. Surely one month is long enough for a complaint to be fixed? Launched at The Spring Fair in 2017 this stylish & sophisticated collection of bespoke home fragrances has won universal acclaim. I noticed MANY complaints on HP around the service delivery of Coricraft - so when I needed to report my faulty lounge suite I was very concerned around what the process was going to entail. | RCS All rights reserved. Buying furniture from Coricraft one definitely has an idea of excellence, good quality products as well as after sales support….NONE which was given by Coricraft! The day before the delivery we were told the couch … Without asking, Corricraft arranged to deliver between 5 pm and 7 pm, a time that did not suite me. One even had to return his table to get fumigated as it was invested with some type of bug. Bedding. I insisted on talking to top management and got hold of the Head of the after sales department in Johannesburg. So unless you think you want to take a chance on poor products, poor after service and a store going back on their word – rather opt for a different store where they value the customer and strive to deliver excellent products and service. We decided to put the new couches in the “formal” lounge and the old in the informal lounge. The display unit had to be returned twice due to a bump on the drawer caused by their delivery team and then a door which did not close properly. They also offered a R4000 voucher as compensation for inconvenience caused but now say this is unfortunately no longer available as I have taken my order to another supplier. Of course their driver did not deliver within their set time and arrived when I was not home and I also did not receive a … Coricraft - product not performing as indicated; Coricraft - scam; Coricraft Group - damaged couch; Coricraft Group - couch; Coricraft - quality of couches and dining room chairs; Coricraft Group - 2seater titanic couch All information and materials on this site pertain to the U.S. only, unless otherwise indicated. . 196.9k Followers, 488 Following, 1,463 Posts - See Instagram photos and videos from Coricraft (@coricraft_sa) I went to the store to request a refund on the 29th. More Coricraft Group Complaints & Reviews. 184184. If within a reasonable time period Coricraft is unable to repair or replace the item a full refund of all monies paid will be made. OK Furniture is another Trading Division of Shoprite Holding Limited, which currently operates 548 outlets. Since then, I have become more and more sceptical of the supposed damaged couch. While we were waiting we received a call from delivery department that they will deliver the base only and they will deliver mattress on Friday the 30th of August. Coricraft Group Pty Ltd Store Admin ... the set targets are met.Maintain a high level of customer serviceAssist customers and provide informationEnsure complaints from customers are resolved quicklyManage staff rostersManage all risk documentation, transactions, and controls according to the company’s policies and procedures.Identify current and potential risk issues impacting both … Coricraft agreed to take back all their furniture and only refund me after a pickup was made. They also offered a R4000 voucher as compensation for inconvenience caused but now say this is unfortunately no longer available as I have taken my order to another supplier. BE VERY CAREFUL WHEN BUYING FROM THIS COMPANY. The ideal candidate must be able to improve customer satisfaction and meet monthly sales goals.