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This is likely to be the case if your order is quite large. I'm fuming as this really is just normal service from them and I should've known. Debenhams carry good brands but their service is insultingly bad. My order hasn’t arrived. Thanks Debenhams you have never failed me when placing my orders. 72 hours is Wednesday and what good will it be then if it's not here. You will not be able to make a claim if you are not the contract holder. I have actually got a Debenhams card and the interest rates … Please note this does not mean that your order has been accepted. Thanks. Please also check the invoice inside your parcel bag. The e-commerce giant hasn't yet confirmed its order deadline for this Christmas, but last year it was on December 22 for standard delivery. "I placed an order (3 items). 7. In the rare event that your item has been delayed and not within the timescale estimated by eBay, we can’t be held responsible for this delay, and/or any costs that you have incurred as a result. Please click here to verify. Is there any way that I can reclaim the cash from my bank? You can track your order from the link on your order dispatch email. Well they were brilliant, only placed the order Sunday and it arrived Thursday. It's now the 3rd day and my order hasn't arrived. The top arrived on 7th April but there is no sign of the bag. 0 . These delivery times and prices are only applicable to UK delivery addresses; for delivery addresses outside the UK, please contact our Customer Services team by telephone to discuss your requirements. The trader can challenge your refund, even if you've already had the money back. Can’t fault Debenhams or Hermes in this instance! If you want to contact us about something that needs a response, please contact us here. I placed an order (3 items). We use cookies on this site to deliver the best experience. All orders are subject to availability and acceptance by us (which We may refuse for any reason). Apparently in the 21st century you can’t cancel an order that hasn’t been shipped, ... After waiting 10 days for the order, Debenhams declared my items lost in transit . Now there is no way my order is gonna arrive within 10 days as it will take at least 2 days for Hermes to process the order when they finally receive it from Debenhams. (my own fault) was told it would arrive after but it arrived today well in time for a present! I emailed 3 times about that frustrating issue, but with no reply at all, and I haven't yet got my … England, United Kingdom . Apparently in the 21st century you can’t cancel an order that hasn’t been shipped, and you don’t get told when your items are expected to arrive until you’ve purchased them. Please send your website feedback here - we won’t reply to your message. Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail). Delivery and collection information at John Lewis. They also kept me well informed using Hermes delivery service exactly the time and day it would arrive. Debenhams Customer Service is disgraceful and when trying to contact them it is virtually impossible - only by email - receive an automated response telling me to track parcel and that's it. There is no parcel to track because it hasn't been sent to Hermes. Our shops are temporarily closed but you can find everything you need online and via our app using a range of flexible home delivery options. When I'm on hold for 15!! My account Account settings Change password Sign out 0. @Beauty1 that would be great if they arrive before you leave.Looking forward to seeing what's in the Debenhams goody bag too, the few I've had I've been pleased with. Your item must arrive within 30 days of the order being placed. Debenhams Reviews 3.61 Rating 1,042 Reviews E Happiness Grade Company Reviews Questions Metrics Delivery 42.42% - Slow Phone: 08445 616 161 E Delivery - Slow 42.42% Industry Average “ It was going too well, order was delivered very quickly but sadly the dress was folded in half and popped in a bag, no care taken. @Debenhams I placed an order a month ago and am still waiting for one of the items to arrive. If you order before 2pm and request Special Delivery (for an extra charge), it will be guaranteed to arrive on the next working day before 1pm, and will need to be signed for. then I did, one order hasn't arrived and one has been cancelled. Received 2 and the third hasn't arrived for long. Once your Click & Collect order has arrived in store, we’ll send you a confirmation email and a text to let you know your order is ready to collect. Di Grey @Calmabovewater . How to Track your order. We need you to verify yourself on the new website. Retweeted via … It's been 2 weeks but my parcel hasn't arrived yet. Received 2 and the third hasn't arrived for long. Not one person managed the word "sorry"! 0 . Don’t worry it’s really easy to join, just click here and fill out your details and a card will be sent you in the post within 30 days, or you can pick one up from your nearest store.