The idea is to challenge a charge for an item or service you did not actually receive. In general, consumers can also reference their province’s frustrated contracts, he adds. The change makes Air Canada the second major Canadian carrier to offer refunds rather than credit to some passengers whose flights were cancelled as a result of the coronavirus crisis. AirAsia Gives Refunds On A Case-By-Case Basis If Passengers Decline Credit Voucher During COVID-19 Travel Cancellations Will Horton Senior Contributor Opinions expressed by … READ MORE: “For customers with itineraries originating out of the EU, Air Canada has...recently added the option of a refund for non-refundable tickets,” the company said in an email Thursday. © 2020 Global News, a division of Corus Entertainment Inc. Not everyone can get their money back though. You’ll need to provide the details of the dispute, including the date and amount of the transaction, as well as proof that you’ve already tried to resolve the issue directly with the vendor, Ha-Redeye says. When it comes to flights, air passenger rights advocate Gabor Lukacs says even Canadians with non-refundable flights are entitled to refunds if the airline cancelled their trip. The policy shifts follow months of backlash as consumer advocates and thousands of passengers continue to seek refund for services paid for but never rendered. Don’t despair if you’re just left on hold and can’t get through to a human being, Ha-Redeye says. On Monday, an Air Canada executive told the House of Commons health committee the carrier has returned about $1 billion to customers who bought more expensive refundable tickets, but still has some $2.6 billion in advance ticket sales in its coffers. For example, if a business promises full refunds for cancelled reservations on its website — a practice that’s becoming increasingly common as companies try to entice consumers in a highly uncertain climate — “I would take a screenshot,” says Ha-Redeye. Click here for Air Transat’s coronavirus-related customer service page. Air Canada Travel Voucher. Domestic Fares and Penalties. Until the Air Canada Travel Voucher is fully redeemed, it can be used multiple times, is fully transferable and has no expiry date. Air Canada said the policy takes into account the circumstances of the COVID-19 pandemic. Online bookings are not eligible for credit voucher use. 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The EU regulation in question states that passengers must be offered reimbursement “of the full cost of the ticket...for the part or parts of the journey not made.” Cancelling a flight from Montreal to Paris and back again should trigger a refund offer covering at least half of the trip, said Christian Nielsen, chief legal officer of AirHelp, a Berlin-based passenger-rights company. Vouchers, ACCredit and eCoupons. This may be especially true if you’ve made your reservation before the restrictions linked to the health emergency went into effect, says Mikael Castaldo, credit cards manager at financial products comparisons site Ratehub.ca. OTTAWA -- If you’re holding on to an Air Canada voucher because of a flight cancelled due to the COVID-19 pandemic, you may be one step closer to … But even if you miss it, keep in mind that credit card providers have “a vested interest in trying to find practical solutions and resolutions, especially in light of the pandemic,” Ha-Redeye says. For each passenger, fill in whichever flight number corresponding to whichever flight included in your ticket and you will receive a Credit Voucher for all the flights of your ticket. Lukacs refutes the notion that travel credit or vouchers, instead of a refund, constitute adequate compensation for passengers. Air Canada took a major step to alter the conversation today (May 22) when it announced that vouchers for cancelled travel will now be fully transferable and that the vouchers will no longer have a time limit. “You paid for a ticket, not a gift card,” he says. You may use up to 8 Travel Vouchers at a time. Please note that even if you have been vaccinated for COVID-19, this does not constitute an exemption from pre-flight screening prior to a flight to Canada or from quarantine on arrival. Enter the Travel Voucher number and PIN. Flexible bookings, travel credit and vouchers are hardly unique to Canadian airlines. Ha-Redeye also advises consumers to take a look at any relevant federal or provincial statutes and regulations when making their case to the credit card company. The National Airlines Council of Canada, which represents Air Canada, WestJet, Jazz and Transat, supports the CTA’s guidance that vouchers are acceptable given the financial and operational crisis the pandemic caused.
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