For purchases involving multiple passengers/eCoupons, it is advisable to make separate bookings. Click on the Manage my Bookings tab at the top of any aircanada.com page and find your booking in one of two ways:. The new goodwill policies and cancellation options are retroactive for customers with original travel between March 1, 2020 and June 30, 2021. Air Canada has made a major change to its voucher policy for cancelled flights. A traveler who volunteered his Air Canada seat recently found himself rewarded with a 15% coupon instead of the $800 travel voucher he had been promised. Option 1 For faster credit, redeem your electronic travel voucher when you complete your booking with Air Canada Reservations, your travel agent or at an Air Canada staffed airport (simply provide the voucher number to For more information about the Air Canada Travel Voucher, please click here. ACCredits are only redeemable on Air Canada toward the purchase of air travel offered by Air Canada and operated by Air Canada, Air Canada Rouge and Air Canada Express carriers and/or the purchase of ancillary services offered by Air Canada Unfortunately, because of system limitations, only one (1) form of payment is accepted when purchasing a seat or travel option for an existing booking. Answer 1 of 3: I am receiving different answers from Air Canada, other posters, and the news medias regarding the length of time given to use a voucher. Note, the redemption rules are different depending on where you’re choosing to complete The Air Canada Travel Voucher cannot be redeemed at any airport locations, including airport counters or kiosks worldwide. You will need to have your 15-digit eCoupon number and corresponding 4-digit paid for by using an ACCredit will be refunded to the original ACCredit number with the original expiry date. Use our calculator to determine your free checked baggage allowance. Once your electronic travel voucher expires, it will no longer be valid. The test must be taken within 72 hours prior to the traveller’s schedule departure to Canada. I am looking for someone to who is booking a flight that will trade me cash for the travel voucher. We have detected a device type and/or operating system version that may result in slow performance on this site. Under a revised goodwill policy, new bookings made up to June 30, 2020 can be changed without fees for original travel between March 1, 2020 and June 30, 2021. ACCredits will not be accepted if the number is invalid, has not been activated, has been deactivated, is declined or cannot be found within the system. Please note that electronic travel vouchers are different than the Air Canada Travel Voucher. The Air Canada Travel Voucher was introduced on May 18, 2020 for customers who held tickets for flights that were cancelled on or after March 1, 2020. The "Check Voucher Status" tool only works on CAC Computers. Travel vouchers are processed in the order they are received. Marriott To Pay Employees That Receive COVID-19 Vaccine. Would you like to give the voucher to a relative or a friend? Please allow up to six weeks for processing. The information needed for the travel voucher has been emailed to me, so we would need to arrange a meeting at the time you plan to purchase the ticket. Air travel and ancillary services offered by Air Canada are limited to air transportation costs, change fees, pet-handling fees, unaccompanied minor Air Canada reserves the right to refuse, suspend, hold for review or cancel any ACCredit for which unlawful use is suspected, for ACCredits mistakenly issued in an incorrect denomination, or for any other violation of the present Air Canada Cruise, Caribbean Travel Restrictions: Jamaica Narrows COVID-19 Travel Test Window 1. Destination & Tourism, What Top Cruise Lines Are Saying About Possible COVID-19 Vaccine Requirements Any remaining balance will be reduced to $0.00 and will no longer hold any value. In the event that a ticket or ancillary service purchased (in part or in full) using an ACCredit is being refunded, the value or the unused portion thereof (based on the terms and conditions of the fare being refunded) that was originally the agent at the time of booking). Buy airline tickets, find cheap airfare, last minute deals and seat sales with Air Canada. Air Canada Travel Vouchers are not redeemable toward the purchase of Air Canada Flight Passes, group travel, Air Air Canada will notify you (the holder of the Air Canada Travel Voucher) of any changes An email will be sent to the original email on file with your new PIN. Once the ACCredit expires, the balance will be reduced to zero, deactivated, and no further usage will be permitted. Air Canada Customer Relations. order to ensure that delivery information has been entered accurately, we recommend that customers review all details provided. For more information on Air Canada's pandemic response, including information about Air Canada ClearCare+ and its revised summer schedule and goodwill policies, please see aircanada.com/readyfortakeoff. Any remaining balance will be reduced to $0.00 and will no longer hold any value. Passengers are not allowed to travel without submitting to a temperature check. How can you cancel your Air Canada booking online? Both customers with refundable and non-refundable tickets will have two new options to choose from: - An Air Canada Travel Voucher for the remaining value of their ticket that has no expiry date, is fully transferable and retains any residual value or; - The ability to convert the remaining value of their ticket into Aeroplan Miles, with 65 per cent more value versus the normal rate for buying Miles. “Please allow up to six weeks for processing.” Convert Air Canada tickets into vouchers or miles. Please note that our customer support team cannot expedite the issuance of your Air Canada Travel Voucher, but they can assist if you are looking to make a reservation in the near future. At the time of payment, select or enter your voucher number (starting with 057) in the “Discount code, voucher or gift card” field and click on “Apply”. If you still have questions about your eCoupon, please call Air Canada Reservations at 1 (888) 247-2262. Countries showing an asterisk [*] may test arriving passengers at … Until the Air Canada Travel Voucher is fully redeemed, it can be used multiple times, is fully transferable and has no expiry date. ACCredits may be redeemed at aircanada.com, via Air Canada Call Centres, or through a travel agent if the booking is made at aircanada.com/agents. You can use an Air Canada Travel Voucher to book your next flight on aircanada.com or a flight and hotel package to Mexico and the Caribbean only (excluding group reservations) on aircanadavacations.com. Air Canada is not responsible for any stored value balance if the ACCredit is lost, stolen, damaged or destroyed. The voucher is fully transferable, can be used multiple times and never expires. If you are experiencing problems, please try our. Generally it will be marked as a code share but you can always do a little searching on the Air Canada site to find their flights and figure it out yourself. Within Canada, the schedule will increase from 34 routes in May to 58 routes in June, with more routes added in August and September. Since January 1, 2020, Air Canada has refunded nearly $1 billion to customers. Terms and Conditions. Convert your tickets to Air Canada Voucher that is fully transferable with no Expiration date. There are tentative plans to resume more U.S. service as of June 22, pending regulatory changes and demand. You can then use our helpful tool to the right to check your balance at any time. Seat or travel option purchases for an existing booking: If you purchased a refundable fare or travel option, the portion paid with an eCoupon will be refunded to your original eCoupon if the eCoupon is still active. Destination & Tourism, Copyright © 2021 Northstar Travel Media, LLC. products/services such as duty-free, Air Canada Bistro (e.g., food and beverages), hotel bookings, car rentals and/or travel insurance. Make sure you are both carrying valid ID, 100 Lighting Way Secaucus, NJ 07094-3626 USA | Telephone: (201) 902-2000, Last updated: 03:11 PM ET, Fri May 22 2020, https://help.cbp.gov/s/article/Article-1596?language=en_US, Royal Caribbean Will Wow Guests With Stunning Caribbean Sailings, Saint Lucia Tourism Launches Virtual Shows for the Travel Trade, John Kirk Talks Travel - Bruce Poon Tip - G Adventures, Plan Your Dream Destination Wedding With Weddings by RIU, RIU Hotels & Resorts’ Unique Wedding Packages, Ring in the New Year With a Trip To Playa del Carmen, Canadian Border Opening Critical for Tourism, US Travel Association Says, What Top Cruise Lines Are Saying About Possible COVID-19 Vaccine Requirements, Caribbean Travel Restrictions: Jamaica Narrows COVID-19 Travel Test Window, Travel TV Series ‘Stanley Tucci: Searching For Italy’ Is Drawing Rave Reviews, Mexico Travel: Quintana Roo Easing Some COVID-19 Restrictions. Air Canada is not responsible for any stored value balance if the eCoupon is lost or stolen. Treat your ACCredit with care. Previously, for flights cancelled due to the coronavirus, Air Canada was only offering vouchers valid for 24 months. Air Canada took a major step to alter the conversation today (May 22) when it announced that vouchers for cancelled travel will now be fully transferable and that the vouchers will no longer have a time limit. European Union Announces Plans for Digital COVID-19 Vaccine... Thailand's Tourism Sector Campaigning to Reopen by July. 1 month ago. Your Facebook information, including your name, photo & any other personal data you make public on Facebook will appear with your comment, and may be used on TravelPulse.com. Please note that if you received your electronic travel voucher as a form of compensation under the Air Passenger Protection Regulations, it does not expire, but you might need to call Air Canada Reservations to re-activate it if not used within one year from the date of issue. Entertainment, Mexico Travel: Quintana Roo Easing Some COVID-19 Restrictions Such test results must be taken within a specified time before travel. Your voucher value will be automatically deducted from the total amount due. To purchase an Air Canada, Air Canada Rouge or Air Canada Express* flight: Online at aircanada.com, by calling our Canadian or U.S. You can check the balance of your ACCredit by calling your local Air Canada Call Centre. payment. Your eCoupon expires on the date indicated in the email you received. Looking to sell for what we paid. Air Canada, Air Canada Celebrates International Women's Day, Report: Air Canada Agrees to Refunds as Part of Ottawa Bailout, Porter Airlines Extends Flight Suspension Into May, United Grounds Boeing 777 Fleet in Wake of Incident, WestJet Temporarily Slices Four Domestic Routes. seat selection, unaccompanied minor service, pet handling charges, change fees), Toward the purchase of air travel not offered and operated by Air Canada, Air Canada Rouge and Air Canada Express, As a method of payment for mobile bookings or at airports, On board for Air Canada Bistro or duty-free purchases, During any web, mobile or kiosk check-in process to pay for any fees or last-minute upgrades, When booking travel for a group of 10 or more, For hotel bookings, car rentals, and/or travel insurance, Toward the purchase of Air Canada Flight Passes, Air Canada Cargo products and services, Air Canada Maple Leaf Club memberships, To purchase an Air Canada Vacations package (excluding flight-inclusive packages to Mexico and the Caribbean only). The voucher will be valid for two years (24 months) after receipt. Air Canada reserves the right to reject any claim for replacement of an eCoupon where there is suspicion of fraud or dishonesty (e.g., altered eCoupon or false request for replacement). In cases where Air Canada cancels flights due to COVID-19, customers with refundable tickets will continue to have the option of refunds. In cases where Air Canada cancels flights due to COVID-19, customers with refundable tickets will continue to have the option of refunds. Canada Cargo products and services, Air Canada Maple Leaf Club membership fees, or for the purchase of third-party products/services such as duty-free, Air Canada Bistro (e.g., food and beverages), hotel bookings, car rentals and/or 1. level 2. blurghh. Treat your eCoupon with care. “It didn’t make any sense,” said Daniel Tsai, a business lawyer and professor at Humber College in Toronto. The Air Canada Travel Voucher is not accepted as a payment method for bookings made via the Air Canada mobile app or for the payment of self-serve check-in options online. You can redeem eCoupons to purchase a variety of air travel and ancillary services offered by Air Canada, Air Canada Express and Air Canada Rouge operated flights (terms and conditions apply). (Allow 3 - 5 business days for payment to deposit in your financial institution account once processing is complete.) Air Canada reserves the right, and the eCoupon holder agrees, that Air Canada may at any time change the present Terms and Conditions or contract with another third party to administer the eCoupon program. Answer 1 of 3: I am receiving different answers from Air Canada, other posters, and the news medias regarding the length of time given to use a voucher. ACCredits are valid only if received from Air Canada, Air Canada Rouge or Air Canada Express (i.e., Sky Regional, Exploits Valley Air Services, and Jazz Aviation LP). To limit the spread of COVID-19, the Canadian government has announced that as of January 7, 2021, air travellers 5 years of age or older will be required to provide a negative COVID-19 test before boarding international flights bound for Canada. Air Canada has also updated its schedule until the end of July with resumption of some services to the U.S., Caribbean, South American, European and Pacific markets. security code (PIN) handy. In the case of bookings for multiple passengers using multiple forms of payment (of which at least one is an ACCredit), it is recommended that separate bookings be made for each passenger using an ACCredit as a form of payment. ACCredits cannot be used for payment of air travel wholly over the services of any other airline, or for the payment of a flight pass or ticket which is part of a group booking. Once your Air Canada Travel Voucher is processed, you will receive two emails to the email address on file: one email with the Air Canada Travel Voucher number and another with the Air Canada Travel Voucher PIN. The Air Canada Travel Voucher can be redeemed at, If the customer wishes to redeem an Air Canada Travel Voucher but applies a different currency, then the applicable rate of exchange will be based on the. After much googling came to conclusion that AC voucher with no Expiration date would be better option since I am not an experienced Aeroplan Miles collector. your purchase. VOUCHER Air Canada Travel Voucher. Here’s how: Provide proof of the form of payment used to pay for the seat or travel option, Include the details of your unused Air Canada eCoupon. by posting an updated version of the Terms and Conditions on. Option 2 Once travel has been completed, fill out our Ticket Refund Application Form which may not meet accessibility guidelines. ACCredits are not redeemable for Air Canada Vacations, group travel or Flight Pass purchases. We had to cancel our trip in 2020 and due to changes in our lives, will unable to travel for an extended period of time. The airline is allowing a free one-time change without a fee for all tickets issued through June 30, 2020, even for travel after that date. Plan Your Dream Destination Wedding With Weddings by RIU Credit allows travel for same original passengers (not transferable) but to any destination with AC for the same value of original tickets or less (if used for cheaper travel then too bad you lose the difference) All travel must be completed within 2 years of cancellation date. Paradisus Playa del Carmen Blog, Canadian Border Opening Critical for Tourism, US Travel Association Says Once your eCoupon expires, it will no longer be valid. If you misplace these numbers, you’ll need to complete our Customer Assistance form in order to retrieve them. Fast forward to October, prices for the flight we want are jumping up suddenly so … Air Canada Travel Voucher. Current travel voucher turn around processing time is 6 business days. This sure sounds like a gift card, at least it was explained that way to me as an agent. eCoupons are valid only if received from Air Canada, Air Canada Rouge or Air Canada Express (i.e., Sky Regional, Exploits Valley Air Services, and Jazz Aviation LP). © 2021 Conduent Business Services, LLC. Once you receive your Air Canada Travel Voucher, please note that it may take up to three business days for the value of your voucher to appear. ACCredits cannot be sold or bartered; unlawful sale, attempted resale or barter is grounds for seizure and cancellation of the ACCredit without compensation. I am still waiting on a reply from Air Canada re my application for a refund as my direct route to Vancouver from Dublin was cancelled/suspended for this year. Air Canada Travel Voucher. If the cost of the ticket being purchased is greater than the value of the ACCredit, the stored value will be depleted to zero value and the difference must be paid with another ACCredit, Gift Card, eGift card or other accepted form of Once your Air Canada Travel Voucher is processed, you will receive two emails to the email address on file: one email with the Air Canada Travel Voucher number and another with the Air Canada Travel Voucher PIN. " Check in from your computer and print your boarding pass. If the price of the ticket is less than the value of the eCoupon, the remaining value of the eCoupon is retained until the eCoupon expires. External site which may not meet accessibility guidelines. If it is lost, stolen, or used without authorization, the value will not be refunded. As such that policy is pretty standard. ACCredits are not credit or debit cards and have no implied warranties. Air Canada took a major step to alter the conversation today (May 22) when it announced that vouchers for cancelled travel will now be fully transferable and that the vouchers will no longer have a time limit. Not only the passenger can use the voucher for any flight, but also the person to whom it will be given. Cliquer pour replier le bloc. If your email address changes, please contact Air Canada is not responsible for Air Canada Travel Vouchers that are undeliverable or not received due to inaccurate delivery information, including but not limited to an incorrect or inexistent email address. If you received an electronic voucher while in another country and it is in a foreign currency, you can still apply its value toward your next booking. use another form of payment. In the event that a ticket or ancillary service purchased (in part or in full) using an ACCredit is being refunded, the value or the unused portion thereof (based on the terms and conditions of the fare being refunded) that was originally Convert your tickets to Aeroplan Miles with an additional 65% bonus miles." For ticket purchases, you can use up to two (2) eCoupons provided that the total cost of the ticket purchase is covered fully by both eCoupons. Air Canada reserves the right to deactivate or reject any eCoupon issued or procured, directly or indirectly, in connection with fraudulent actions. This includes service from Toronto to Frankfurt, London, Zurich, Tokyo and Tel Aviv; from Montreal to Frankfurt, London, Paris and Brussels; and from Vancouver to London, Hong Kong, Tokyo, and Seoul. I do not find that information clearly on the Air Canada webpage. I do not find that information clearly on the Air Canada webpage. VOUCHER (3 days ago) air canada travel vouchers are not redeemable toward the purchase of Air Canada Flight Passes, group travel, Air Canada Cargo products and services, Air Canada Maple Leaf Club membership fees, or for the purchase of third-party products/services such as duty-free, Air Canada Bistro (e.g., food and beverages), hotel bookings, … The email I received said I would receive two different emails for the voucher and it would take up to 6 weeks. The Air Canada Travel Voucher holder acknowledges and agrees that Air Canada reserves the right to modify the present Terms and Conditions at any time. Xinhua News Agency/Getty Images. RIU Hotels & Resorts Blog, Ring in the New Year With a Trip To Playa del Carmen ACCredits can be used as a payment method for bookings made via a mobile device and for payment of self-serve check-in options online. Access a single Flight Booking by entering your booking reference, last name, and the number of the credit card used to make the booking (the number will be used for retrieval purposes only); or As is the case with many airlines, Air Canada is offering added flexibility for those who make new reservations. As a general rule in North America, for the first 24 hours after your booking, you’re able to cancel for free and get a full refund back to your original method of payment: For voluntary changes, customers with refundable tickets will continue to have the option of refunds or the above new options. They also have updated their schedule for this summer, with more Canadian and U.S. flights, as well as the resumption of some services to the Caribbean, Europe, South America and the Pacific region. The voucher is fully transferable, can be used multiple times and never expires. To ensure customers can book with confidence, the airline has implemented the Air Canada CleanCare+ biosecurity program and is introducing new cancellation options retroactive to March 1, 2020, to give customers greater flexibility and choice should their travel plans change for any reason.. As part of the new schedule, in accordance with provisions for air travel to the U.S. for Canadians, Air Canada will resume service to the U.S. on May 22, with six destinations being served by May 25, including New York-LaGuardia, Washington-Dulles, Los Angeles, San Francisco, Boston and Chicago. Information on scheduled and estimated departure and arrival times, delays and cancellations. Airlines & Airports We suggest you print and keep a copy of your email so you have a written record of your eCoupon number and PIN. All rights reserved. You can check the balance of your eCoupon online at any time. Canadian airlines have been criticized for their refund and voucher policies since the beginning of the COVID-19 crisis. Status of Air Canada flights by route or by flight number. Air Canada reserves the right to reject any claim for replacement of an ACCredit where there is suspicion of fraud or dishonesty (e.g., altered ACCredit or false request for replacement). And, yes, I was angry.” Tsai was scheduled to return home … This is a reduction from 53 U.S. destinations served last year. If your Air Canada Travel Voucher has been lost, stolen, damaged or destroyed, please contact Customer Relations. Log in to your account to view your voucher (s). Any residual value will be automatically renewed every 5 years on the original date of issue. Air Canada reserves the right, and the ACCredit holder of the ACCredit agrees, that Air Canada may at any time change the present Terms and Conditions or contract with another third party to administer the ACCredit program. Any taxes and surcharges must be paid separately. All Rights Reserved. Air Canada A travel voucher is – I would argue – a reasonable alternative to a full refund. If the fee or travel option cost is greater than the balance of the eCoupon, please Air Canada - The Official Website Please allow ten (10) business days for your request to be processed. “Please allow up to six weeks for processing.” In an e-mail, Air Canada acknowledged having my money and said I could use it for future travel. Customers must retain their original eCoupon until the stored value reaches zero and all travel for which the eCoupon has been used as a form of payment has been completed. Click here to learn more. I have an Air Canada Travel Voucher for $687.06 for a flight I had to cancel in October. Call Centres at 1 (888) 247-2262, or through a travel agent at, To pay for a variety of fees, travel options and services (e.g. and don’t forget to bring your electronic travel voucher number. Within the email you receive is your 15-digit eCoupon number and corresponding 4-digit security code (PIN). If the cost of the ticket being purchased is greater than the value of the eCoupon, the stored value will be depleted to zero value and the difference must be paid with another eCoupon, Gift Card, eGift card or other accepted form of payment. Terms and Conditions. eCoupons cannot be sold; unlawful sale or attempted resale is grounds for seizure and cancellation of the eCoupon without compensation. For information on travel to the U.S. please see https://help.cbp.gov/s/article/Article-1596?language=en_US. Previously, customers with cancelled flights were offered travel vouchers valid for 24 months. … May 22, 2020. If the price of the ticket is less than the value of the ACCredit, the remaining value of the ACCredit is retained until the ACCredit expires. RIU Hotels & Resorts Blog, RIU Hotels & Resorts’ Unique Wedding Packages That sentiment has since fizzled. Air Canada was the first major carrier to impose a comprehensive range of measures to try to reduce risk. For Air Canada customers with non-refundable tickets making voluntary changes on tickets issued up to June 30, 2020, with an original travel date between March 1, 2020 and June 30, 2021 inclusive, they have the option to choose from the two above new options of an Air Canada Travel Voucher or Aeroplan Miles. A STAR ALLIANCE MEMBER. If you would like to make a booking through your travel agent, please contact them directly.
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