Peter was very helpful, very knowledgeable and very polite. Trailfinders Celebration Wishlist is a free and convenient way for your friends and family to help you celebrate any special occasion. Check out what 19,586 people have written so far, and share your own experience. 1 review. Superb service, again and very efficient! Trailfinders has 5 stars! all our dealings with Debbie have been first class. Also thank you for trying so hard to find out difficult information. In these uncertain times she also gave the reassurance that i think we all currently require and I felt were getting a personal/bespoke service which is often lost when dealing with any large organisation - thank you Jo.. Hugo has been very helpful but unfortunately the particular flight we wanted was unavailable to him. WRITE A REVIEW ★★★☆☆ 2.6 / 5. Perfect reply received to my rather vague proposed itinerary. 3 years ago. Perfect reply received to my rather vague proposed itinerary. No problem at all. Fantastic and Excellent Customer… Fantastic and Excellent Customer Service from the Advisor Harry. Viewtrail; home account_circle Latest Offers; Destinations. | Read 12,721-12,740 Reviews out of 18,559 This sort of customer service is what will keep me as a customer. She is a very personable person and represents her Company ethics and care superbly well. 10 posts. Telephone . Excellent customer service. It now employs more than 1,000 people and posted record-breaking profits this year. Whether you want to watch the boats bob beside the harbour of charming Chania or seek out your own slice of luxury driving yourself around Crete’s south coast, they are the perfect people to ask. Nicole was amazing - took a lot of care - understood what we wanted and got a great result. Trailfinders has been operating in the UK since 1970 and serves around 445,000 clients a year. Ratings by category. Excellent customer service. Check out what 18,559 people have written so far, and share your own experience. A couple of return phone calls on the days stated and all sorted. Visit Website Write Your review Tell us how Trailfinders made you happy Help future customers by talking about customer service, price, delivery, returns & refunds. Trailfinders Rescued Me Due to the last minute travel restrictions imposed by the government, my BA flight from Dubai to London got cancelled 2 days before departure, and I … N Ireland. Fantastic service, 5*****, Johnathan explained and booked everything with no problem, very pleased with the service, thank you . Debbie has done a great job and explained it to me very well. Possibly unable to travel as the Government are yet to give the go ahead. Thoroughly recommend TrailFinders and Darren especially to sort your next adventure out! When looking to arrange a holiday to Costa Rica I dealt with a lady called Jo at Trailfinders who I found to be extremely professional , knowledgeable and delivered information on time and when promised . 2 1. A totally different holiday booked for next year with all deposits etc transferred including the insurance. Ask a Question. 2.7. In June it was announced managing director Tony Russell would retire at the end of the year and was succeeded by Toby Kelly, who moved into the … Region. Among a number of long term employees there is a feeling of not being valued which inevitably leads to an exodus of talent. I've used Trailfinders twice in the last 4 years for flights to,Australia I couldn't book myself (complex multi city). Trailfinders Reviews 19,318 • Excellent . We can now see the holiday and can get back to Wayne with our further requests. No problem at all. Debbie has done a great job and explained it to me very well. Trailfinders emailed me three months before our holiday was due to start offering a full refund even though some of the deposit was being held by Qantas and Air New Zealand. Extremely helpful. Trailfinders Travel Insurance Review Reviewed by: Thats Insurance Although we have now officially left the European Union and agreed on a new UK Global Health Insurance card for travel to Europe, this is definitely not a replacement for travel insurance. Trailfinders is a good all-rounder and for its package holidays, escorted tours and self-guided tours, the company scored top marks for customer service. was very helpful and gave me all the info I needed! From the moment we booked our multi-centre road trip to the US last June (to travel on 30th March), we were bowled over by the attentive service we received from Trailfinders. She is very knowledgeable and clearly outlined all the options available in these difficult times. 3.6. TF always helpful and knowledgeable - have been with them at least 20 years. 4 6. We booked our holiday in the Exeter branch of trailfinders - a cruise that we thought would take a short while. Second long haul trip booked with Darren Balch in a week. Trailfinders - You're the Best! The tour was run by Collette Tours, who were extremely professional. AlexNI. Check out what 19,423 people have written so far, and share your own experience. Read 1 more review about Trailfinders Only the latest review will count in the company's TrustScore Chris C 2 reviews. In fact, we spent a whopping 2 1/2 hours in the shop, as the assistant either couldn't work or was unfamiliar with the clunky IT. A couple of return phone calls on the days stated and all sorted. was very helpful and gave me all the info I needed! Re: Trailfinders - good or bad? Listened to my concerns re Covid. Second stage in Trailfinders head office, a presentation from human resources manager followed by a short sales 1 on 1 interview, general 1 on 1 interview, written assessment (math problems and travel questions), group exercise. 56 helpful votes. Equally impressive was the organisation of these holidays. Happily booked a holiday last year to depart in June 2021 assuming all would be sorted. Thoroughly recommend TrailFinders and Darren especially to sort your next adventure out! all Trailfinders reviews worldwide (15 reviews) Claimed Profile. Happily booked a holiday last year to depart in June 2021 assuming all would be sorted. Save. Superb service, again and very efficient! Job security/advancement. Only the latest review will count in the company's TrustScore. In these uncertain times she also gave the reassurance that i think we all currently require and I felt were getting a personal/bespoke service which is often lost when dealing with any large organisation - thank you Jo.. Hugo has been very helpful but unfortunately the particular flight we wanted was unavailable to him. I usually book independently BUT this year we are going to Miami, Los Angeles and Las Vegas and I booked with Trailfinders as it was too much hazzle for me to book on my own for the whole family and all the little extra wishes we have. This sort of customer service is what will keep me as a customer. 32. They worked very hard trying variois options to get me it all on one ticket and at a better price than another UK TA could do. Also thank you for trying so hard to find out difficult information. Fantastic service, 5*****, Johnathan explained and booked everything with no problem, very pleased with the service, thank you . Read Chris.maxwell's review of the Trailfinders, 3 of 91 Trailfinders reviews, & compare with other Travel Agents at Review Centre. Thank you very much Emily for being so thorough and helpful. 3.5. All rights reserved. Explained Trailfinders cancellation policy if prevented from commencing holiday re Covid . Trailfinders like to position themselves as a trusted brand. We have recommended the company to anyone who will listen. 55 reviews. Ask a question about working or interviewing at Trailfinders. Their COVID guarantee does what it says. 020 7084 6500 Tailormade Travel Worldwide; 020 7084 6502 Cruise Trailfinders; 020 7084 6503 First & Business Class Travel; Find my local Travel Centre Search Search. all our dealings with Debbie have been first class. Re: Trailfinders - good or bad? And got back with the information discussed promptly. Thank you. TF always helpful and knowledgeable - have been with them at least 20 years. 100% Reliable Click here if this is your business. Written on: 10/03/2019 by chris.maxwell (0 reviews written) I have been a loyal Trailfinders customer for over 25 years, and have spent in the region of GBP 30,000.00 with them on business and personal travel for myself and my family over this period. Chose reasonable times of flights for me. making an amendment to our booking and the whole booking process was excellent. A totally different holiday booked for next year with all deposits etc transferred including the insurance. A free inside look at company reviews and salaries posted anonymously by employees. This is also coupled with a lack career progression if you are not inclined to move/commute to London. Trailfinders Reviews 4.60 Rating 10 Reviews 90 % of reviewers recommend Trailfinders Company Reviews Questions Metrics Merchant Metrics Customer Service Communication Channels . He was Very Polite, Professional and Helpful. Trailfinders kept in touch whilst I tried to get back from Auckland with Singapore Air but eventually I had to book a repatriation flight. Current Opportunities; Our Story; Your Story; What to Expect; What We Offer; Benefits; Apply; Meet the Team; FAQ's; Trailfinders Limited; 48 Earls Court Road; London; W8 6FT; Registered number; 1004502 Meet the team Book a Virtual Appointment. Trailfinders Travel Insurance includes extensive Covid-19 cover and offers outstanding value: Trailfinders travel services, such as essential vaccination advice in our Travel Clinic, the essentials you'll need when travelling, insurance cover in case things go wrong, visas and passports. making an amendment to our booking and the whole booking process was excellent. Their staff are very knowledgeable and professional. I was disappointed not to get a refund of my April return flight sooner but they explained the difficulty of knowing what this amount would be. Knowledgeable, useful advice, clear and concise. Written on: 04/01/2017 by Kirbyly63 (1 review written) I recently used Trailfinders (Ireland) for a holiday to China. All excellent, and Booking completed with 15 minutes. 2.4. 3 years ago. I was hesitant at first as I prefer not to take group tours, but this was a maximum of 16 people and unless you can hire your own boat and licensed guide, you have to take a tour to … Excellent service. Possibly unable to travel as the Government are yet to give the go ahead. Steph was incredibly helpful and patient.Thank youJulie Phillips. A poor experience overall. Read Edindundee's review of the Trailfinders, 2 of 91 Trailfinders reviews, & compare with other Travel Agents at Review Centre. From 91 reviews. Thank you very much Emily for being so thorough and helpful. Fantastic service from Trailfinders. Level Contributor . Excellent. 3 4. Explained Trailfinders cancellation policy if prevented from commencing holiday re Covid . We can now see the holiday and can get back to Wayne with our further requests. Listened to my concerns re Covid. Thank you very much Harry and Trailfinders is a Wonderful Company 5 Stars. We know that there is no substitute for one-on-one service and that's why we have over 750 of the most well-travelled and highly trained Travel … Chose reasonable times of flights for me. 268 Trailfinders reviews. off to perth australia tomorrow superb service plenty of emails keeping us up to date. Your help and pleasant sunny disposition very invaluable. Trailfinders is LGBT friendly and employs staff from various backgrounds. Trailfinders has 5 stars! Trailfinders had a half-price deal on the airfare in conjunction with a GAdventures tour. Work/Life Balance . Second long haul trip booked with Darren Balch in a week. Trailfinders definitely has an employee retention issue. Report inappropriate content . Trailfinders Alan Collett 1 review. Trailfinders Travel Insurance includes extensive Covid-19 cover and offers outstanding value: ... Glassdoor review . Want to know more about working here? We were due to go this month and it had already been amended twice and then lockdown hit and she has come up with numerous ideas of what we could do and been very cheerful and positive doing it. Perfect, thank you. Debbie was extremely professional and helpful with my booking giving excellent advice and guidance and patiently answering my numerous queries. Speak to a Travel Expert. She is a very personable person and represents her Company ethics and care superbly well. © 2021 Trustpilot, Inc. All rights reserved. Just had to write a review to say how fantastic Debbie Stewart in the Sheffield office has been with helping to move our holiday to the Maldives. Answer 1 of 12: I am planning a trip to New York in August and wonder if anyone has any experience of using Trailfinders to book their holiday. Our community is ready to answer. He discussed the various options available to me … 1 1. Their COVID guarantee does what it says. Management are approachable and are fair when it comes to company procedures which everyone is expected to … Very helpful, efficient and patient! … Peter was very helpful, very knowledgeable and very polite. Emma was extremely positive and… Emma was extremely positive and knowledgeable; she quickly gained an understanding of our requirements and developed them into a realistic plan. | Read 3,041-3,060 Reviews out of 19,423 I … Only the latest review will count in the company's TrustScore. Trailfinders offered Travel Insurance at the time of booking. When looking to arrange a holiday to Costa Rica I dealt with a lady called Jo at Trailfinders who I found to be extremely professional , knowledgeable and delivered information on time and when promised .
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