Does this credit expire (e.g., after a year?) This is an unprecedented situation! But when Funk allowed me to go into her Expedia account to attempt to make the request, I saw that she was correct. I hope they go UNDER! For flights canceled by Delta, the airline said that passengers will either be issued a future flight credit for the value of the ticket or they can request a refund. Unused credits will be replaced with future flight credits that can be used for booking flights up until 31 July 2022 for travel until 30 June 2023. Good news for me: the first leg of my flight from my small airport didn’t align with their suggested airline changes and I would have missed a flight. I thought that was just for new tickets purchased or people using waivers. They are an awful company and dont deserve to be in business. The airlines are facing collapse in this crisis and I think they are handling it in a reasonable enough way. $500.00. In most cases, if United cancels your flight, you’re eligible for a refund to your original form of payment. 2- Is your flight still showing (assuming it is in the future? Flight cancellation or significant delay (to, from, and within the USA) The United States Department of Transportation (DOT) requires airlines operating flights to, from, and within the US to issue refunds to passengers for flights that are cancelled or significantly delayed. Here’s how to do it. To see if your booking is eligible for a future travel credit upon cancellation, please submit cancellation request from your trip in the app. If the new flight is less expensive, then you keep the difference as credit for a future flight. I was prepared to let the UA rep know that I would file a complaint with DOT for each day that has my money impounded, but we didn’t have to go *there*. But don’t go anywhere without…, There are a few basic things you have to know about booking travel. And I also tried the online chat feature inside her account, and each time it says ‘Sorry, check back later no agents are available.’ (Michelle to Expedia), Got it. Clearly my comment is on the wrong post, Lucky if you could kindly remove? We booked with United in September to fly from Manchester, England, to Orlando, via Newark at the end of this month. Air Canada and WestJet: Hold my beer. This site is for entertainment purposes only. The refund denials also say “Please note there may be a service fee and a fare difference charged when you make the exchange”. I don’t know why anyone is surprised that an airline which “reaccommodates” their passengers using brute force is similarly inventive in hanging on to their passengers’ money. They are profit hungry scoundrels. In the past airlines were required to compensate passengers. If United cancels even one flight in your itinerary, or changes the times of any flight, they are obligated to give you a full refund if you choose not to accept future flight credit. Booked a flight March 3rd for May 13 (also with cancellation insurance). Thousands of letters will move the curve. Our executive contact at Expedia is always quick to help the consumers who contact us. Morrissette said that the first email he received from United stated that he would only be eligible for a future credit. Home » Airline Problems » United Airlines canceled my flight, so how do I get a refund? Can you either include that in future posts of this nature or do a separate post? They are just keeping the money building up their bank balance. Now when Funk pulled up her springtime jaunt to Belgium, she had a new, much less convenient itinerary. I would be fine with credits IF the airlines allowed us to rebook flight up to a year of original travel. So this company that made billions in profits last year doesn’t have the emergency reserves that has so far been for what, 3 months? If you’ve got some flight credit on United Airlines that you’re worried you personally won’t be able to use, converting it to a travel certificate could be the answer to your problem. United charged me $75 for each person, and I was charged total $1725 to my credit card I used to book flights. The soonest I would be eligible for a refund if my travel credit went unused would be March of 2021 “plus a 90 day grace period after that.” You have got to be kidding me! This virus puts a whole new twist to traveling which I had no knowledge that it was coming to USA. Passengers must spend the value of a travel certificate within 24 months of the date of issue. They say it still meets the law of providing refunds for cancellations since the timeframe is not stipulated by law. Airlines must also comply with the promises they make, and in some instances, they may be willing to offer passengers accommodations or other benefits that they are not required to provide. Instead we can offer a voucher good for one year and then you can apply for your refund after a year.’ The airline is obligated to give you a refund. If they want a bailout it cannot be a blank check. One screen alarmingly warned that “the most restrictive cancellation penalties would apply.”. This airline refuse to give me a refund on a flight I booked then about two weeks later we were put on a travel ban and I called the airline and my sister called the airline. In Refunds The government needs to step in a force the airlines — as part of any assistance or bailout– to refund customers for services that were paid for and are no longer being offered. United Airlines has now changed their refund policy several times. What happens if I continue the game and show up at the airport and UA must admit the flight is canceled will I get a refund? Trying to get a refund with United for a summer trip 1) Full credit toward a future flight but change fees apply 2) Apply Value to an e-Certificate (?) United transforms your money to a so-called Future Flight Credit and will resort to shady methods not to give you any refund. I imagine some people might say “well United Airlines is in a bad situation, they really need the cash.”. It’s important to emphasize that all of these changes applied retroactively — the airline could get away with it because this technically wasn’t addressed in their contract of carriage, but they did have a consistent policy. Save my name, email, and website in this browser for the next time I comment. The nice agent redeposited miles both ways no charge. As you mentioned, when you attempt to cancel the flight online, you might get the message that you can only receive credit for future travel and not a refund. A spokeswoman for United Airlines says that it appears Fabianski is correct and that she has now been given a refund for her canceled flight. If the customer chooses not to use the credit, they will receive a refund to their original form of payment at the end of that 12 month period. He travels about 400,000 miles a year, primarily using miles and points to enhance his first class experiences. She said I should be receiving it within a couple of weeks! Per Southwest guidelines: “When checking out, under the payment method section there’s a blue link for Southwest gift card, Travel Funds, or Southwest LUV Voucher. You think you have better ways to navigate the situation? The current policy requires that travel booked using these vouchers must begin by March 31, 2022. What’s wrong with you United, trying to take advantage of the Covid tragedy!!! Anticipating the cancellations, my college student cancelled her flight from LA to Puerto Rico for some Spring Break fun. 2. Let them go bankrupt. O hope others do the same. Why not let them go the way of PanAm..TWA. Are you kidding? My backup plan was to ask for a refund because my upgraded Premier Plus seats not have been available. It’s “feel bad”, not “feel badly”. The question was asking how would you choose to pay off a $400 expense, and 59% percent of people said they would choose to pay it off with cash or equivalent. If you need help with any problem, please contact us through this form. And with time running out, our Expedia contact promised to personally correct Funk’s reservation. It’s not…, If you’re thinking of visiting a faraway place, a tour may be an ideal choice. Yes, airlines are hurting now, but that’s part of being in business. Two flights were bought using UA miles and 2 flights back with CC. Why should my tax dollars go to bailout for an airline which has the worst customer service in the industry? If you don't use the credit within a year then and only then are you eligible for a refund. Yep, United thinks that this policy is a “new way of helping customers.”, When United had adjusted their schedule change policy from two hours to 25 hours, the airline claimed that this new policy allowed them to “accommodate customers by offering more options to rebook their flights.”. Eligible travelers on domestic flights and international tickets can request a refund on united.com or may call our contact centers if their flights have been severely adjusted or service to their destination suspended either due to government mandates or United schedule reductions related to … I will second guess if I ever fly United again as they are surely showing their true character at such a time as this. What they don’t tell you is that if the cost of your re-booked ticket is less than the original, there is no refund or credit for the difference. Denny – I’d like to know what you find out. We purchased $2,900 non refundable tickets last Nov to London April 15th and return from Rome on May 6th. Airlines must fully refund airfare to passengers whose flights have been canceled during the outbreak of Covid-19, the U.S. Transportation Department ordered on Friday. That’s what Renata Funk thinks has happened to her. They said they changed their refund policy in March. We obviously will get the miles back. The tickets were purchased in November 2019. She had been wasting hours of each day worrying about, and trying to cancel, the unwanted flight modification. It seems like United has never really changed their true colors from their passenger-dragging incident. Most people can’t afford to give airlines a loan, especially in these times. I am sick of all of them. If what AirlineIndustryInsider says is true, that Premier Platinum and above have been able to get a refund, then not everyone is on the same page at United. Expedia is a popular online travel agency — you can book flights, car rentals, accommodation, and more with this company. No & Yes, as future flight recredit no -- just one. “I kept looking at the news reports about the growing coronavirus problem,” Funk told me. Representative said she didn’t have authority; I thanked her for her courtesies and asked if I could talk with someone who might have authority. The flight a week later still shows as booked. Cancelling the ticket did require the redeposit fee of $125. I called them 1.5 hrs hold time. I was “re-accommodated” onto 3582 (5hr 7 min earlier departure; 4 hr 59 min earlier arrival). United has been heavily criticized for not offering refunds to those with canceled flights or big schedule changes. Deregulation hurts people. I'd like to be able to find information about flights that previously were scheduled but have since been cancelled, like the date the flight was cancelled. Dumped the stock. Example: If you paid $500 for your flight and change to a new flight that costs $300, you’ll receive $200 in travel credit for a future trip. If anyone makes any headway with this issue- please let us know! At that time I just said no thank you and hung up. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. I can foresee a need to fly this fall to Philadelphia – and would like to know that the $900+ I paid would be applied to the new trip. However, we’re pleased to provide our guests with a Future Flight credit for these impacted services. Our lawyers decided last week on our new policy of offering refunds in a year. After United Airlines cancels Leslie Wiercinski’s flight to the Cayman Islands, the airline offers her only a flight credit, but not a refund. (Expedia to Michelle). Also, there’s a decent chance some of these airlines will file for bankruptcy protection. They know there are going to be a lot of people out of work needing that money right now. Importantly, this new way of helping customers manage through changing flight schedules also applies to residents from other countries that effectively can no longer travel to the U.S. because they would face a 14-day quarantine upon arrival as well as customers impacted more broadly by government-mandated travel restrictions or quarantines. On United website it said, I quote, “… We are committed to helping all of our customers with their travel plans. So…the airlines not only have our money but they will get more money from us for higher price tickets. Via app UAL wanted to charge for redeposit within 60 days. I have since written back to them to say that I will not be flying to the USA again as it was a surprise birthday. Can I apply credit toward any future flight (perhaps with the restriction in the first bullet), or do they restrict to a small subset of future flights? When I tried to reschedule, this is what happened: I first checked and selected a flight but since there was no option to apply my voucher at check-out (like you do with Southwest, for ex.) If you’re a user and have to cancel any such bookings, here’s how to request and get an Expedia refund. I want to cancel flights for my husband and I in mid of May. https://www.united.com/en/us/refunds. Lucky, you couldn’t have said it better! Just over a week ago United Airlines made headlines for their new policy impacting schedule changes. No & Yes, as future flight recredit no -- just one. insulting and humiliating. As recently as March 6, United offered refunds if they changed your schedule two hours or more. Explanation #3: Talks to supervisor, comes back: ‘I’m so sorry, we can only offer you a refund one year from date of ticket’ As of this morning, United has the audacity to continue demanding a re-deposit fee for cancelling award travel. United’s policy could be much more customer friendly. 1- did you get a confirmation email or anything? And don’t forget to sign up for our free newsletter! But paying a cancellation fee is not right. I am 75 years old with heart and lung problems. Emirates will stop all flights as of Wednesday March 25, following a UAE-wide ban on all passenger flights into and out of the country, and passenger transits though the nation's airports, including the Dubai mega-hub.. Because 459,000 deaths in the US and a global health crisis doesn’t count!? United announced Saturday it is extending the window for flyers to use travel credits from one to two years. But it's a much different story if you cancel your trip. I’m writing as well. You can contact United and ask for a refund, see what they say. If you have a moment, would you be able to ask someone who might have the authority and let me know?”. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. I’m using my lifetime AAdvantage Platinum and lifetime Delta Platinum Medallion from now on… even if it means having to add a stop to most of my trips. United’s electronic certificates are valid for the next 24 months. If you check the same flight on their website without going through your booking first you find exactly the same flight for just 200$ – 800$. “Can you help me?” Funk asked. After complaining that 10,000 miles compensation was unacceptable they wrote saying they didn’t have to do anything. Why 12/31/20 when we were flying 3/24-3/29/20? The agent I spoke with refused to allow me to speak with anyone else and, at the end, had the audacity to thank me for my loyalty. However, when the coronavirus started wreaking worldwide havoc, Funk started to question her journey. So I now have a credit in the region of £800 to be used by April 2014 (a year from the date of the original booking) I have been told that the new flight needs to be booked by then, but I still have a year from April 2014 to make the trip. Very sketchy. The button was missing. She has an apartment there and enjoys watching the springtime flowers bloom in her garden. Exceptions are allowed only for customers with Premier Platinum and Premier 1K status, and only if they escalate refund requests to supervisor level. I thought United was turning a corner in taking care of customers…Obviously not the case if they are willing to rip off their loyalty members. So then I called the credit card company and they are going to refund the money because I bought a non-stop flight and not a one stop and the flights are longer. Right now, the Expedia site doesn’t give any options. Department of Transportation just put airlines on notice that they have to abide by this regulation, so hopefully by the time you have to deal with it, they won't give you any trouble. As your ticket was purchased on 8/26/19 you could request a refund on 8/27/20. United Airlines canceled my flight, so how do I get a refund? If you click that then select the Southwest LUV Voucher tab you can enter the voucher number and security code.” That’s all! If you’re a user and have to cancel any such bookings, here’s how to request and get an Expedia refund. Agreed – what are the rules for Mileage Plus award bookings? I want a refund. I am in the same situation. But I accepted the voucher without knowledge of the new rules or waiting to find out if this flight is going to be cancelled. WHAT!!! We have a flight scheduled to depart Chicago to Munich (then Air Dolomite to Florence) on Mar 31. Sometime in Mid-march, United Airlines sent Funk an alert that it had “modified” her nonstop flight from Washington D.C., to Brussels. Collateral damage to goodwill is of minimum concern in this immediate crisis for industry survival. I just got off the phone with UA customer service, requesting a refund to my credit card. Your email address will not be published. What do you think about it? App is useless – only option is to “review and accept changes”. I told them there is nothing on their refund page noting that I had to wait 12 months for a refund. Any feedback or kind replies would be appreciated. Points can not be reinstated and we do plan to use the ticket in the future but not for that fee. But this case presented a more significant challenge than most. Whats a few plane crashes. Elliott Advocacy is a nonprofit organization that offers free advice and advocacy for consumers. I’m commenting today because I’m grateful to Lucky for an evenhanded informative update on AA (I work for another major, we are all scrambling for accurate and timely information) and because my heart cannot take the cowardice I’d be displaying if I did not speak up in defense of my profession. Still better than Delta which only extended me a credit for until Dec. 2020. If I were flying most any other airlines they would give a full refund when cancelling flights at the time of cancellation. It has to be used by date of purchase while they are all in school. I went to my account, looked for my voucher and started a reservation from there. I was advised that I won’t be charged a change fee when i rebook a flight but I am not comfortable with the mechanics of executing this online. We are holding tickets to Germany for a May date. They have me on a 3 segment journey on the next day. Given the avalanche of cancellations, airlines have been steering customers toward the option of obtaining a future flight credit if their flight has been canceled due to the COVID-19 outbreak. American and Delta have similar policies. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. That is acceptable risk compared to amount of cash that would be immediately due to customers under the legacy refund policy. United is by FAR the worst US airline and people should stop wasting their money on supporting them! I booked no refundable first class tickets to Mexico for March 2020. United is giving passengers validity of travel credits for two years. I called to get a refund, the rep was super nice and professional, he was just going on a horrible script: Explanation #1 from United: ‘We didn’t cancel the flight, Nippon cancelled it, so we can’t refund. I have been offered a credit for a flight I have booked through U.A from Houston to Guadalajara in June, I only have until April 30th to accept. Like many above I have a trip booked to Europe. Do I wait for United to cancel the flight or go ahead and cancel myself? Can I talk to someone else? Depending on the type of ticket and disruption, you may be offered a future flight credit or a refund back to the original form of payment. This is disgraceful behavior by United Airlines–completely tone-deaf to the current situation and using the opportunity to ‘help’ customers to rebook as an opportunity to keep our money. I was told by “Miss Karen” from the refund department team that I would receive a refund for the flight that I couldn’t go on because, oh you know, nobody is going anywhere. I think I’m normally polite with most representatives (but I confess that I’m human, so I probably fall short sometimes). Try to remember we are a rock, hard place and shield between the consumer and the big business, for both of you. On hold now but not hopeful. Luckily for me I record all my conversations. …” The rep said they are going to refund my whole trip back to my credit card and it would happen right away but would take a while to show up on my CC. I would give Customer service a score of -10/10. Wow, as an FA I intentionally avoid the comments sections of these articles though I appreciate and learn from the articles and bloggers themselves. I didn’t use miles, I never asked to use miles, I paid full fare using a credit card. I will cancel my united credit card immediately..sad in times like these when Americans need help with monthly bills, untied is only looking out for their best interest…. Then they just cancelled the flight outright. The US doesn’t recognize the warsaw pact with air travel so airlines can treat people as they please. BTW I waited 96 minutes on hold to speak to someone in a call center and emails/chats to United have not been answered. We have existed for 13 years and built 192 courts taking just under 4 thousand students. I will !! Stay connected via social media, or subscribe to our free email newsletter for tips on upgrading your travel and maximizing your miles! If you’re cancelling online, a Flight Credit may be created via Manage booking. If you purchased a Saver fare for travel through March 31, 2021, you may cancel your trip without a fee and receive credit for future travel through one year of your original flight date . United Airlines is still playing games: the bot directs consumers to a “Page Not Found” when you select the refund choice. I think anyone frequenting these pages understands the vital role air travel has in this world. My question is, why shouldn’t I dispute the charge with my credit card? I verified that my return (booked through United) on Lufthansa on May 6 also would be refunded. I told her it was a policy I saw that says I was able to receive a refund. Don’t expect a company that may have to file bankruptcy to act morally. Makes me vomit. Opinions expressed here are the author's alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. We eventually flew to a different airport, rented a car and lost the day. For United Airlines to hold our money for a year is unheard of. It’s not like any of the big US airlines are going to liquidate. I called and they agreed that I qualify for a refund but would need to wait 12 months for the refund. So I now have a credit in the region of £800 to be used by April 2014 (a year from the date of the original booking) I have been told that the new flight needs to be booked by then, but I still have a year from April 2014 to make the trip. @ Ben — It isn’t that you SHOULD be due a refund, but ARE due a refund. And with that, Funk’s struggle over her canceled United Airlines flight is settled. This is how, This is how to deal with the Transportation Security Administration, The ultimate guide for booking and taking a tour, Everything you need to know about planning a trip, If coronavirus made your airline cancel your flight, this is how to get a refund. Fingers crossed! But I ask that the thousands of you that do receive excellent service, kindness, and quelled fears from FAs every single day, speak up for us! When did they say you would receive it. We had three groups leaving on March 27th- to the Dominican Republic, Panama, and Costa Rica (2 groups on United Airlines and one on Delta Airlines) all with their borders closed now and therefore their flights cancelled. Keep an eye on that as well. The travel industry is continuing to be pounded by coronavirus cancellations — with no end in sight. I’ve been trying to get a refund for a cancelled flight to Milan (for my daughters and me) for four months. Future flight credit: If you decide to cancel your flight, you can retain the value of your ticket to be applied to a new ticket without a fee, although a difference in fare may apply. Tappy. I spent almost two hours on the phone with these people, and I still am unconvinced about what they have told me. Funk’s frustration was justified — there was no way to refuse the United Airlines flight modification on the Expedia site. I obviously feel badly for the predicament they’re in. You Might Be Entitled to a Full Refund. The company expects a high chance to restructure in October after bailout constraints are lifted. I did call my bank and they said since UA is offering a credit they are still fulfilling their commitment and I can’t file a dispute. I expect many of you will join me. We experience the discomforts WITH and ALONGSIDE you. I did note, while on the call with UA, that my trip detail changed to “cannot be retrieved, since it does not contain any active flight segments”. “With all the uncertainty, I thought my flight might be canceled by United Airlines.”. It goes without saying that airlines are in a terrible situation right now. We rely on individual supporters to cover the sizeable costs of publishing a daily news site. What are you waiting for? As of this moment my flight has not been officially cancelled. Either way, never voluntarily flying United again. I gave them a call and asked them to change my flight without being so generous and not charging waving fees but a 2.000$ price difference of both tickets instead. To my surprise I discovered that for the same exact flight, same day, same time, United was now adding $$$ to the amount of the voucher, making the same flight double the price! You’re no longer getting what you purchased, and it doesn’t matter what the cause of it is. Thank you. Wanting the refund he deserved instead of a credit for a future flight, he called United. Dept of Transportation (DOT) states that the customer should be refunded if the airline cancels the flight but it does not say when. That’s $2,900 back to us and not waiting a year for the refund.
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